Tim Rotondi

Tim Rotondi is the head of marketing at BondExchange.

Most Recent

Two sitting at a table while looking at a laptop and with papers in front of them

What Does 'Instant Issue' Really Mean?

Brokers boast about being able to instant issue surety bonds, but all they're doing is auto-filling PDFs with no underwriting criteria.

All Articles

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AI and the Future of Independent Agents

Tim Rotondi

Independent agents must implement AI -- intelligently and carefully -- into their operations or risk being passed by those who do.

Four people around a desk with laptops open and a bulletin board hanging

Insurance Is Not a Commodity

Tim Rotondi

But, with carriers running so many ads focused on price, agents need to work hard to get consumers to focus on the differences between policies.

Six Things

Woman looking at computer talking on a head set

2 Words We Must Stop Using

By Paul Carroll

If we really want to put the customer at the center of everything we do, we have to start by giving up on two words: "adjuster" and "losses."

Continuous Improvement Comes to Insurance

Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.

Emerging Technologies That Streamline Claims

The convergence of AI and human intelligence can streamline claims processing, detect fraud and rewrite the narrative of settlements.

The Experience/Efficiency Paradox

Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).

Do You Have FOMO on Gen AI?

Tech leaders are feeling pressure to integrate generative artificial intelligence into their programs, but some caution is in order.

Cyber Insurance at Inflection Point

What happens next will depend on how clearly underwriters, brokers and insurance buyers commit to building resilience.

A Turning Point for Offshore Wind

The scale and scope of the global offshore wind rollout is epic but needs to be fast-tracked by financial institutions, corporates and governments.

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