Michael Rieder

Michael Rieder is chief customer success officer at Sapiens.

He joined Sapiens from Finastra, where he was chief customer officer and chief operating officer of the payments business unit. Prior to that, he held a series of senior leadership roles at SAP, largely in customer success, services, and support.

Rieder holds a bachelor’s degree from FH Wiesbaden.

Most Recent

AI: How to Move Fast Without Breaking Things

Michael Rieder

Success with agentic AI demands robust governance frameworks and strategic human oversight to mitigate risks.

Six Things

The Flaw in 'Human-in-the-Loop'

By Paul Carroll

An HBR article argues that human supervisors quickly become unreliable as the AI becomes increasingly accurate.

Why Can't We Fund Prevention?

Industrial organizations excel at financing recovery from asset failures but struggle to justify prevention spending with the same economic rigor.

Your Policyholder Has an AI Agent, Too

Life insurers are AI. The next challenge is preparing for policyholders who use AI to understand, question and optimize their policies.

No, This Is Not Another Y2K

With AI spotting so many software vulnerabilities, so fast, it's easy to think to think back to Y2K and assume the problem will work itself out. Don't be fooled. 

The Contradiction for Insurers Within AI

AI is retiring risks the market already prices and creating risks it does not. That imbalance matters more than any bottom line.

Agency Buyers Are Pickier, Not Gone

Buyers have not stopped buying. They have stopped buying everything. Here is what that means for owners planning to sell in the next two to five years.

The $22 Billion Surprise in the No Surprises Act

New data reveals the No Surprises Act's dispute resolution process has generated over $22 billion in excess costs and hurt coverage affordability.

ITL Recommends

The Insurance Alignment Gap: Where Insurer Priorities and Customer Protection Needs Converge…and Diverge

ITL Partner: Majesco