AI doesn't help much if it just tells you a customer is likely to leave. It has to be able to explain why, so you have a chance to fix the issue.
Rik Chomko is co-founder and CEO of InRule Technology, an intelligence automation company providing integrated decision-making, machine learning and process automation software to the enterprise.
Chomko started the company in 2002 with CTO Loren Goodman. He became chief executive officer in 2015 after serving as chief operating officer since 2012. Chomko also served as chief product officer prior to his role as COO.
Before co-founding InRule, Chomko was chief technology officer with Calypso Systems, a consulting firm. Chomko also worked for Health Care Service from 1991 to 1995.