Kevin Brandt

Kevin Brandt is executive director of Trusted Choice.

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Man sitting at a desk with a headset on and papers and a computer in front of him

Customers Need More Help From Agents

While 88% value insurance for financial security, nearly half never review policies, leaving agents to bridge coverage gaps.

All Articles

businessman giving contract to woman to sign

5 Client Retention Strategies for Insurance Agents

Kevin Brandt

The lingering effects of rising premiums, coverage restrictions and evolving client expectations are making retaining business and maintaining strong relationships paramount.

Six Things

Time for Some Pet Peeves

By Paul Carroll

Weak writing undermines the insurance industry's messages. I have suggestions.

Why Insurance Is Lagging on AI

Data fragmentation prevents most insurers from turning AI strategy into operational reality despite industry-wide ambition.

Insurance Must Improve Decision Velocity

As risks evolve faster than models predict, insurers must reprice unavoidable exposures at the speed of global change.

Long-Term Impact of Today's Oil Crisis

Even once the war in Iran ends, vehicle demand will shift toward EVs while auto insurance costs will rise sharply.

Telematics Drives Shift in Commercial Insurance

Commercial insurance is evolving from reactive risk transfer to continuous prevention through real-time telematics and behavioral data.

Insurance's Operational Debt Coming Due

Narrowing margins and regulatory pressure are forcing insurers to confront years of deferred investment in claims payment infrastructure.

Insurance Operating Model Reaches Breaking Point

Legacy systems prevent insurers from translating data-rich insights into the real-time action today's fast-moving risks demand.

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