Ilya Filipov

Ilya Filipov is the director of industry strategy for financial services at Talkdesk.

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It would be impossible for insurers with thousands or tens of thousands of customers to fully understand each of them individually.

We may finally see consumers start to change their behaviors, either leaving risky areas or fortifying their homes and businesses.

An active, efficient accident management program can save hundreds of dollars per claim and potentially cut days off a claim’s cycle time.

Generative AI will revolutionize how carriers, third-party administrators and medical management firms operate and the results they can deliver.

Learning from failure is hard for business leaders, but it is essential for success. So, go forth and fail fabulously!

While digitalization can create efficiencies and enhance processes, insurers must not get distracted. Customer care always comes first.

Firms must always be segmenting and improving experiences for personalized risk transfer, safety, prevention and loss management.

The attacks show how the nation is broadly unprepared -- but also how a series of tools could have prevented or at least mitigated the attacks. 