Robin Merttens

Robin Merttens is the executive chairman of InsTech.

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From Furry Insurtechs to Industry Allies

There are hopeful signs that insurers are finally embracing the benefits of technological innovation, as technology vendors are providing them with what they want.

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Person signing name at the bottom of a contract

A New Year's Resolution for Procurement

Robin Merttens

Let's behave less like the secret police in a totalitarian state and procure in a more empathetic, flexible, open, friendly and fair way.

Six Things

What Keeps Insurance Executives Up at Night

By Paul Carroll

The IIS's global survey of senior insurance executives finds real progress on innovation with AI — but not nearly enough, in my opinion.

IoT Sensors Transform Winter Insurance Protection

IoT sensor technology emerges as critical defense against extreme weather events, presenting a huge opportunity for insurers.

2025 Political Violence and Civil Unrest Risks

Global civil unrest and political violence emerge as critical business risks, with protests surging worldwide.

To Keep the Talent, Fix the System

Insurance leaders keep leaning on the “best practices” mantra, but without real investment in AI, they won't see more than incremental change.

AI Agents Will Transform Insurance Operations

While off-the-shelf AI brings modest gains, autonomous AI agents are the key to operational excellence for insurers.

Businesses Turn to Captives for Health Insurance

As healthcare costs soar in 2025, captive insurance emerges as a strategic solution for employers seeking affordable benefits.

AI Document Processing Transforms Medical Reviews

As a look at Medicare Set-Asides shows, AI can create huge efficiencies but also brings new risks.

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