Sarah Conway

Sarah Conway is Executive Director for the Southeast Division of the Insurance Industry Charitable Foundation (IICF). She can be reached at Sconway@iicf.org.

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Countless studies show that consumers want to do business with companies committed to social good and that employees want to work for them.

To understand where insurance is heading, look at the history of computing — from batch processing to today's instant-answer capabilities.

Incumbents have operational context advantages AI-native startups can't replicate, but the window to leverage them is closing.

Property carriers face a critical gap between AI vision and execution as they work to scale automation across claims workflows.

When advisors and agents spend time hunting for information, switching screens, or reentering data, customers feel the friction immediately.

Most agents delay succession planning. The smoothest agency transitions start with technology-enabled operations built from day one.

As Excess & Surplus shifts from last resort to first step, technology helps agents submit cleaner risks and build stronger carrier partnerships.

Advanced analytics and AI are transforming insurance data services from operational support into strategic drivers of competitive advantage.