Sarah Conway

Sarah Conway is Executive Director for the Southeast Division of the Insurance Industry Charitable Foundation (IICF). She can be reached at Sconway@iicf.org.

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Countless studies show that consumers want to do business with companies committed to social good and that employees want to work for them.

Weak writing undermines the insurance industry's messages. I have suggestions.

Data fragmentation prevents most insurers from turning AI strategy into operational reality despite industry-wide ambition.

As risks evolve faster than models predict, insurers must reprice unavoidable exposures at the speed of global change.

Even once the war in Iran ends, vehicle demand will shift toward EVs while auto insurance costs will rise sharply.

Commercial insurance is evolving from reactive risk transfer to continuous prevention through real-time telematics and behavioral data.

Narrowing margins and regulatory pressure are forcing insurers to confront years of deferred investment in claims payment infrastructure.

Legacy systems prevent insurers from translating data-rich insights into the real-time action today's fast-moving risks demand.