2022 Tech Survey Results: How Carriers and MGAs Address New Challenges

A new survey from OneShield looks at some of the challenges the industry faces, and why the solutions may not be as out of reach as they seem.

Woman Multitasking

In this newly released State of Technology Survey report, carriers and MGAs express challenges to keep pace with technology and customer demands.

Insights include:

•    the greatest challenges facing insurers in the marketplace
•    critical strategies to meet customer demands
•    technical roadblocks to innovation
•    where insurers will prioritize technical investment
•    the types of tools most likely to be employed

For insurance professionals interested in the state of technology within the P/C insurance sector, this report offers insights into insurer priorities, challenges, and solution strategies for 2022-2023.

Sponsored by ITL Partner: OneShield

ITL Partner: OneShield

Profile picture for user OneShieldPartner

ITL Partner: OneShield

OneShield provides business solutions for P&C insurers and MGAs of all sizes. 

OneShield's cloud-based and SaaS platforms include enterprise-level policy management, billing, claims, rating, relationship management, product configuration, business intelligence, and smart analytics. 

Designed specifically for personal, commercial, and specialty insurance, our solutions support over 80 lines of business. OneShield's clients, some of the world's leading insurers, benefit from optimized workflows, pre-built content, seamless upgrades, collaborative implementations, and pricing models designed to lower the total cost of ownership. 

Our global footprint includes corporate headquarters in Marlborough, MA, with additional offices throughout India.

For more information, visit www.OneShield.com

Additional Resources


What's Driving Innovation for 2023?

Respondents of our 2022 Insurer Tech Survey, reported that their biggest challenges include keeping up with innovation, having sufficient IT resources and staffing to implement critical strategies, and limitations of infrastructure to address new opportunities. We've just launched our 2023 Insurer Innovation Survey, and it's a great opportunity to share your perspectives and predictions – and gain immediate access to the aggregated responses from your peers as they unfold. Please share your outlook today!

Take Survey Now.

Closing the Gaps: Expanding your technology ecosystem

The right strategic approach to technology ecosystems brings competitive advantages to forward-looking insurers. Learn how to creatively leverage third-party applications to enhance customer and agent experiences, enable automation, predictive risk modeling, and more.

  • The role of the digital platform in creating a unique market advantage
  • How digital leaders integrate ecosystem partners to engage customers, extend distribution and develop new business models
  • How nimble players get to market faster with innovative capabilities and products
  • Mission-critical APIs for success in 2022
  • Security and vetting consideration for potential third-party solutions

Read More.



Read More