Andrew Juma

Andrew Juma is the CEO of the AJ Center, an enterprise growth practice and market research agency.

Most Recent

Speed Drives Commercial Insurance Retention

Commercial insurance buyers switch carriers due to slow service and unclear exclusions, not pricing, according to new research.

Six Things

Finding Value in Today's Volatility

By Paul Carroll

New data sources, better models, scenario planning and faster processing of information can help insurers turn today's "polycrisis" into value for themselves and for customers.

How to Find the Right Agency Niche

Independent agencies are shifting from generalist models to specialized niches, but success requires matching passion with carrier appetite and operational capacity.

Fleets, Insurers Struggle With Telematics Data

Fleets and insurers now have access to telematics data but struggle to convert it into actionable insights that reduce risk.

Gen Z Drives Insurance Claims Transformation

Gen Z's demand for instant digital experiences is forcing insurers to modernize claims payments or risk losing policyholders.

AI Can Preserve Claims Adjuster Expertise

With fewer adjusters entering the field and claims growing more complex, AI offers capacity without replacing the human judgment insurers need most.

Beware of 'Digital Ghosts'

AI systems continue recommending brands long after acquisitions close and retire them, creating invisible gaps that distort answers for customers.

Insurance Claims Require Verifiable AI Trails

AI-generated claim summaries gain investigator trust only when findings trace back to original evidence and survive expert scrutiny.

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