Six Things | November 16th, 2021

This week, Paul Carroll explores the great unbundling. Plus, navigating the future of risk management; when captive agents go independent; the importance of explainable AI; and more.




The Great Unbundling

Paul Carroll, Editor-in-Chief of ITL

General Electric’s announcement last week that it is splitting into three parts not only marks the final stage in the unbundling of the world’s most successful conglomerate but underscores a theme we’ve been sounding at ITL for years now: that the future belongs to ecosystems.

The GE announcement — and one by Johnson & Johnson, also last week, that it is splitting into two pieces — largely relates to stock market issues. GE felt that investors weren’t fully understanding a three-headed business — which manufactures equipment for healthcare, power generation and aviation — and thought the aggregate valuation of the businesses would fare better if each had its own, clean story to tell. J&J made a similar calculation when it decided to split its volatile prescription drug business from the steady-as-she-goes consumer business that sells Band-Aids and Tylenol.

But the splits also reflect that the need for specialized expertise in a business, whether that’s jet engines or over-the-counter medicines, increasingly overwhelms whatever benefits come from combining a variety of businesses in a single corporate structure — and that digital connections make it ever-easier to gain any benefits via collaboration without being under the same corporate roof.

When I was a young pup of a reporter at the Wall Street Journal, an old hand told me, “If you have a good story, you should write it every once in a while.” In that spirit, I’d like to resurface some of the many articles we’ve published on how the unbundling of businesses and capabilities can play out in insurance, benefiting businesses and customers alike.

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Deloitte and Majesco Podcast

Join Majesco’s Denise Garth for a discussion with Managing Director, Ajay Radhakrishnan and Senior Manager, Ahmed Abdul-Wali from Deloitte Consulting on the importance of taking a customer first approach and upgrading the next-gen core billing. 

Listen Now




3 Trends Transforming Auto Insurance
by Ryan Mandell

A rebound in vehicle miles traveled, plus inflation and population shifts related to the pandemic, are forcing auto insurers to adapt.

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Touchless Auto Claims: One Year On
by Jimmy Spears

How is a claims process that normally takes weeks now happening in seconds? And how is this already having an impact on thousands of people?

Read More

Creating Room for Innovation

Sponsored by Rimini Street 

Even as insurers focus on innovation and the technology that will enable it, they still must maintain and operate the legacy systems that run the business. 

Read More


Navigating the Future of Risk Management
by Kimberly George and Mark Walls

Risk management teams face difficulties within the insurance marketplace, emerging risks and business challenges.

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New Ways to Monitor Customer Experience
by Christy Traupe

Firms that still rely on siloed technology designed around products instead of customers will have trouble being agile and responsive.

Read More

When Captive Agents Go Independent
by Joel Zwicker

From the client to agents to the carriers, the benefits of going to an independent model are clear -- but the transition is tricky.

Read More

The Importance of Explainable AI
by Bhagvan Kommadi

Explainable AI can help decision-makers in insurance understand the rationale and logic behind AI and machine learning results.

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After Finding Success in Ohio, Beam Dental is All Smiles

Sponsored by JobsOhio

Beam Dental, an innovative insurtech business, was growing. With the help of JobsOhio, Beam Dental moved to Ohio and found the perfect market for a growing startup.

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November Focus: Telematics

In all my years covering all manner of technology, telematics may have caught me off-guard the most. When I first wrote about Progressive’s auto telematics program, Snapshot, in 1998, it seemed like a slam dunk. Of course, it made sense to monitor how people drove and to price their insurance accordingly.

Or not.

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Global Insurance Forum Expert Series

Join Paul Carroll, editor-in-chief of Insurance Thought Leadership, as he sits down with speakers from the event to take a closer look at critical topics. Over this six-part series, hear from industry leaders about bridging the protection gap through innovation, leveraging data for success, and more. 

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Insurance Thought Leadership

Insurance Thought Leadership (ITL) delivers engaging, informative articles from our global network of thought leaders and decision makers. Their insights are transforming the insurance and risk management marketplace through knowledge sharing, big ideas on a wide variety of topics, and lessons learned through real-life applications of innovative technology.

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