Christina Luttrell

Christina Luttrell is the chief executive officer for GBG Americas, composed of Acuant and IDology, the premier identity verification, regulatory compliance and fraud prevention provider for all industries to establish trusted digital identities.

Most Recent

person typing on a computer with green code

How to Balance CX and Fraud Detection

Christina Luttrell

With insurance carriers at a pivot point because of the pandemic, here are three ways to attack fraud without messing up the customer experience.

Six Things

The Crisis in Flood Insurance

By Paul Carroll

We may finally see consumers start to change their behaviors, either leaving risky areas or fortifying their homes and businesses.

A Secret Weapon Against Claims Inflation

An active, efficient accident management program can save hundreds of dollars per claim and potentially cut days off a claim’s cycle time.

5 Ways Generative AI Will Transform Claims

Generative AI will revolutionize how carriers, third-party administrators and medical management firms operate and the results they can deliver.

Learning From Failure

Learning from failure is hard for business leaders, but it is essential for success. So, go forth and fail fabulously!

A Relentless Focus on Customer Care

While digitalization can create efficiencies and enhance processes, insurers must not get distracted. Customer care always comes first.

Always Be Data Segmenting

Firms must always be segmenting and improving experiences for personalized risk transfer, safety, prevention and loss management.

A Rush of Cyber Attacks in Australia

The attacks show how the nation is broadly unprepared -- but also how a series of tools could have prevented or at least mitigated the attacks. 

ITL Recommends

Future of Risk - Shifting Insurance to Predict & Prevent