Patrick Kehoe

Patrick Kehoe is EVP of product management at Messagepoint. He has over 25 years of experience delivering business solutions for document processing, customer communications and content management.

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How AI Powers Customer Contacts

Patrick Kehoe

Existing and prospective customers now expect prompt, appropriate answers via the channel of their choice, or they may look to your competitors.

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4-Step Path to Better Customer Contacts

Patrick Kehoe

There are four steps that insurance organizations can take to assess their inventory of communications and optimize the content that lies within.

Six Things

Forget 'Social Inflation'; Think 'Legal System Abuse'

By Paul Carroll

We need to sharpen our language to stem the tsunami of lawsuits financed by private equity. Let's start talking about "dark money" and "billboard lawyers."

What's Holding Insurers Back on AI?

Carriers struggle to scale AI initiatives despite projected $19.9 trillion economic impact by 2030. Here are three key areas to focus on. 

How to Better Prepare for Market-Driven Disruptions

The recent port strike offers lessons for how to minimize insurance disruption from market events. Strategies for preparing for hurricanes can help. 

The Future of CX: Synchronizing AI, Human Interaction

Business leaders must harmoniously blend their teams with the new AI technologies to provide the best possible customer experience.

Precision Underwriting Transforms Risk Assessment

Precision underwriting, driven by advances in data and analytical tools, enables granular risk assessment and personalized policy decisions.

Unprofitable Insurance: Tail Effect Hits Auto Lines

In the face of ever-increasing premiums, auto owners are foregoing coverage, taking higher deductibles and not filing claims. This marks a profound change. 