Six Things | December 14, 2021

A Wake-Up Call on Claims. Plus, employer trends shaping workplace; the future of the independent agent; what to understand about Gen Z; and more.

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A Wake-Up Call on Claims

Paul Carroll, Editor-in-Chief of ITL

Digitizing the claims process has been one of the shining examples of innovation in insurance — or so it seemed. But J.D. Power threw some cold water on that notion in a report released last week.

“The industry is lagging far behind financial services and utilities providers when it comes to the digital customer experience,” according to the J.D. Power 2021 U.S. Claims Digital Experience Study. “Adoption remains stubbornly low. During the course of this year, just 40% of claimants interacted with an estimator via digital channels and only 47% made a claim via a website.”

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An Underwriting Arms Race

Join Denise Garth for an all new podcast featuring Vantage Risk's Gail McGiffin where they discuss what are the underlying drivers in commercial/specialty lines segment, how data is driving the volution of underwriting, and insights in how to change your mindset to achieve speed to market.

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SIX THINGS
 

Employer Trends Shaping Workplace
by Kimberly George and Mark Walls

If the pandemic has proven the need for anything, it is flexible and hybrid work environments.

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As Digitizing Increases, So Does Fraud Risk
by Manoj Upreti

While digitizing has improved customer experience, sped service and cut costs, it also opened opportunities for bad actors to commit fraud.

Read More

The Virtual Insurance Agent

Sponsored by Creative Virtual 

With conversational AI, insurance companies can deliver easier and more convenient digital support to customers, improve agent experience and productivity, and reduce contact center traffic.

Read Now
 

The Future of the Independent Agent
by Kaitlyn Taylor

The COVID-19 pandemic changed how we sell insurance and rewrote the role of the independent agent forever.

Read More

What to Understand About Gen Z
by Stephen Boucher

Generation Z's appetite for personalized, digital-first experiences can unlock new revenue opportunities, both now and in the future.

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How to Work With Insurtechs
by Rick Bushell

The key to success is to remember that an insurer will be co-developing a solution with the startup; transparency is a must.

Read More

3 Common Mistakes When Verifying COIs
by David Thomas

You may be setting the bar too high for third parties. You may be insisting on "one-size-fits-all." You're surely doing too much manual work.

Read More

Creating Room for Innovation 

Sponsored by Rimini Street 

What if it’s possible to spend less time and money on legacy systems, freeing resources to focus on developing systems that will really move the needle for the business?

Read More
 

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December Focus: Smart Home

"Even before a commercial version of the internet browser was invented in the early 1990s, the rich, geeky types I dealt with in my travels at the Wall Street Journal were figuring out ways to wire their homes to ward off possible intruders."

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Global Insurance Forum Experts Series  

Sponsored by International Insurance Society 

Over this six-part series, hear from industry leaders about building an innovation culture, leveraging data for success, and more.

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Insurance Thought Leadership (ITL) delivers engaging, informative content from our global network of thought leaders and decision makers. Our content contributors are transforming the insurance and risk management marketplace through knowledge sharing, big ideas, innovative technology, and real-life applications.

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