In workers' comp, a patient-focused, early intervention claims management model has demonstrated many key improvements over traditional case management.
Karen Thomas, RN, MSN, CCM, vice president, clinical solutions, is a visionary for developing new care models to heal injured workers and restore function.
Thomas has 34 years of clinical experience with a focus on case management and technology solutions in various settings. She has taught nursing and case management at the university level, creating curriculum to propel case management into clinical practice. Thomas oversees CorVel's case management services, including early intervention nursing, utilization review, case management, return to work coordination, disability management and life care planning. Thomas and her nursing team are currently developing various solutions using artificial intelligence, machine learning, clinical codification and patient applications to improve medical and claim outcomes for injured workers, employers and payors.