Denise Olivares

Health plans strive to deliver efficiency and great customer experiences and improve care outcomes. But what data are they missing?

Healthcare underwriting can be improved by using technology and expert analysis to enhance clinical member data.

The key lies in using information obtained from reputable sources to fill in some of the gaps in the data you are already gathering.

It can be seven times as expensive to acquire a new client as to keep an existing one, so carriers must focus on customer retention.