Insurance Thought Leadership, Author at Insurance Thought Leadership

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Insurance Thought Leadership

Insurance Thought Leadership

Recent Articles by Insurance Thought Leadership

Six Things: January 18th, 2022

The Genomics Revolution in Life and Health Paul Carroll, Editor-in-Chief of ITL What if life insurers could help all policyholders with cancer live at least two years longer than they would have otherwise? Just imagine what that sort of breakthrough would do to how people perceive life insurance, while delivering massive gains in profitability to […]

Six Things: January 11, 2021

How Important Is the Human Touch Really? Paul Carroll, Editor-in-Chief of ITL While ITL serves as a platform for the varied insights and opinions of others, they tend to coalesce around certain themes: on the need to innovate, on the importance of moving faster than the industry historically has, etc. It’s not often that I […]

ITL FOCUS: Parametric Insurance

JANUARY 2022 FOCUS OF THE MONTH PARAMETRIC INSURANCE FROM THE EDITOR When you strip insurance down to its essence, there are just three components related to indemnification. There is a client/contract. There is a yes/no mechanism for determining whether a payment is triggered to that client under that contract, as well as the amount. And […]

An Interview with Henry Gale

As part of this month’s ITL Focus on parametric insurance, we spoke with Henry Gale, parametric insurance research lead at InsTech London, on the prospects for this increasingly popular approach to insurance. In addition to the interview, you can check out these recent posts from InsTech London: How we spot parametric insurance trends and Best […]

Ready…Set…Grow!

In this webinar, ITL Editor-in-Chief Paul Carroll sits down with Jim McKenney, chief strategy officer and products business head at Intellect SEEC, and Sandeep Tandon, CTO of Intellect SEEC. They discuss how companies can lay the groundwork for modernization and innovation by reconfiguring their approach to core systems. You will learn: –Why changes in the […]

Six Things: January 4, 2022

The Future of Work  Paul Carroll, Editor-in-Chief of ITL Some 20 years ago, I collaborated on a white paper with Bill Gates and other senior leaders at Microsoft on the future of work, to be the centerpiece of the annual gathering he held in those days for Fortune 500 CEOs at his home. He framed […]

Six Things: December 21, 2021

The Real Threat to Auto Insurers Paul Carroll, Editor-in-Chief of ITL For decades, executives at auto makers have complained about all the revenue and profit they create for others but don’t get a taste of themselves. The manufacturer generates, say, $3,500 of gross profit on the sale of a $30,000 car while creating far larger […]

Six Things | December 14, 2021

A Wake-Up Call on Claims Paul Carroll, Editor-in-Chief of ITL Digitizing the claims process has been one of the shining examples of innovation in insurance — or so it seemed. But J.D. Power threw some cold water on that notion in a report released last week. “The industry is lagging far behind financial services and […]

The Virtual Insurance Agent

The sky is the limit for conversational AI. Companies worldwide will spend more than $400 billion on call centers in 2022, and insurance companies will be among the big spenders – all to deliver an experience to customers that no one would consider optimal. Customers are frustrated at all the forms they need to fill […]

Six Things |December 7, 2021

IoT Comes Into Focus Paul Carroll, Editor-in-Chief of ITL Now that we’ve been talking about the Internet of Things for a decade-plus and have been deploying it for several years, reality and fantasy are separating out. A new report from McKinsey offers some sharp insights both into how the IoT will develop from here and […]

ITL FOCUS: Smart Home

December 2021 FOCUS OF THE MONTH Smart Home FROM THE EDITOR For nearly 30 years, I’ve been hearing about smart homes. Even before a commercial version of the internet browser was invented in the early 1990s, the rich, geeky types I dealt with in my travels at the Wall Street Journal were figuring out ways […]

Six Things | November 30th, 2021

Time to Get Rid of the IT Department? Paul Carroll, Editor-in-Chief of ITL An essay published last week by a principal research scientist at the MIT Sloan School of Management says it’s time to do away with the IT department, a stalwart of corporate organizations since the dawn of the Computer Age in the 1950s. […]

5 Questions for Matteo Carbone on Smart Homes

As part of this month’s ITL Focus on smart homes, we spoke with Matteo Carbone, the founder and director of the IoT Insurance Observatory, about how far the technology and adoption have progressed and where the market goes from here. ITL: Let’s start with a status update. You’ve focused on telematics for a decade and […]

Six Things Newsletter | November 23, 2021

Do You Need a ‘Digital Twin’? Paul Carroll, Editor-in-Chief of ITL It’s become fashionable to talk about how companies need to build a “digital twin” — essentially, an incredibly detailed digital model of the business so they can simulate a range of possible moves and see the results before deciding what to implement in the […]

Soft Landing, Headwinds and Rebound: A Conversation with Dr. Michel Leonard and Paul Carroll

The Triple-I members-only Q4 Insurance Economic Outlook report, Soft Landing, Headwinds and Rebound, is now available! Paul Carroll Editor-in-Chief and Dr. Michel Leonard, CBE, head of the Triple-I’s Economics and Analytics Department, discuss the Triple-I’s latest Insurance Economics Outlook for Q4 2021 focusing on this year’s unusually wide range of growth and inflation forecasts and key performance […]

Six Things | November 16th, 2021

The Great Unbundling Paul Carroll, Editor-in-Chief of ITL General Electric’s announcement last week that it is splitting into three parts not only marks the final stage in the unbundling of the world’s most successful conglomerate but underscores a theme we’ve been sounding at ITL for years now: that the future belongs to ecosystems. The GE […]

Creating Room for Innovation

Even as insurers focus on innovation and the technology that will enable it, they still must maintain and operate the legacy systems that run the business. What if it’s possible to spend less time and money on those systems, freeing resources to focus on developing systems that will really move the needle for the business? […]

Global Insurance Forum Experts Series

The 2021 Global Insurance Forum brought together more than 40+ insurance executives from around the world to address the industry’s role in driving the economic recovery. Join Paul Carroll, editor-in-chief of Insurance Thought Leadership, as he sits down with speakers from the event to take a closer look at critical topics. Over this six-part series, […]

Six Things | November 9th, 2021

New Thinking on Driverless Vehicles Paul Carroll, Editor-in-Chief of ITL Driverless vehicles reached a milestone last week when General Motors’ Cruise subsidiary began offering fully autonomous rides (as in, without a safety driver) in San Francisco. While Google’s Waymo has been offering fully autonomous rides in the East Valley of Phoenix for more than a […]

5 Questions for Dave Wechsler on Telematics

As part of this month’s ITL Focus on telematics, we spoke with Dave Wechsler, vice president of growth initiatives at Hippo Insurance, on how far telematics has come—and where it goes from here. ITL: Given that you’ve been involved with telematics a lot longer than I have, could you start us out with a bit […]

ITL FOCUS: Telematics

NOVEMBER 2021 FOCUS OF THE MONTH Telematics FROM THE EDITOR In all my years covering all manner of technology, telematics may have caught me off-guard the most. When I first wrote about Progressive’s auto telematics program, Snapshot, in 1998, it seemed like a slam dunk. Of course, it made sense to monitor how people drove […]

Six Things | October 26, 2021

In this week’s Six Things, Paul Carroll looks at the supply chain fiasco. Plus, insurtech is much more than just hype; tackling the growing problem of insurance fraud; future of digital insurance claims; and more. The Supply Chain Fiasco Paul Carroll, Editor-in-Chief of ITL Now that ports have been identified as the major bottleneck in […]

Six Things Newsletter | October 19, 2021

In this week’s Six Things, Paul Carroll sees more weather disasters on the horizon. Plus, the defining factor in underwriting success; how to avoid major E&O claims; why nonprofits can’t ignore risk; and more. More Weather Disasters on the Horizon Paul Carroll, Editor-in-Chief of ITL I remember when I first heard about El Nino, the […]

Six Things Newsletter | October 12, 2021

In this week’s Six Things, Paul Carroll highlights a heyday for independent agents. Plus, striking the perfect balance on AI; the case for cloud computing; why insurers will turn to sonic branding; and more. A Heyday for Independent Agents Paul Carroll, Editor-in-Chief of ITL At Insuretech Connect last week in Las Vegas, I was struck […]

6 Questions For Christopher McDaniel

As part of this month’s ITL FOCUS on catastrophic weather, we spoke with Christopher McDaniel of the Catastrophe Resiliency Council on how the industry is banding together to establish data standards that will help tackle the problem. ITL: Let’s start at the beginning. Please tell us a bit about how the Catastrophe Resiliency Council got […]

Six Things Newsletter | October 5, 2021

This week, Paul Carroll recaps the 2021 Global Insurance Forum. Plus, future of work and collaboration; state of the insurance marketplace; underwriting in the digital age; and more. Powering the Recovery Paul Carroll, Editor-in-Chief of ITL At last week’s Global Insurance Forum, Swiss Re Group CEO Christian Mumenthaler said the industry has been in a […]

ITL FOCUS: Catastrophic Weather

OCTOBER 2021 FOCUS OF THE MONTH Catastrophic Weather FROM THE EDITOR Living in Northern California, I find myself pretty much in the wildfire capital of the world these days. Some days in late summer it was so grey outside that it felt like I was in Mordor. And many nearby areas have been hit far […]

Six Things Newsletter | September 28, 2021

In this week’s Six Things, Paul Carroll explains how insurance can be like a smartphone. Plus, 3 keys to building a safety culture; how to protect those who need it most; perspective on the pandemic; and more. *|MC_PREVIEW_TEXT|* How Insurance Can Be Like a Smartphone Paul Carroll, Editor-in-Chief of ITL The theory goes that, in […]

Six Things Newsletter | September 21, 2021

In this week’s Six Things, Paul Carroll delves into a ‘Future History’ of Insurance. Plus, pivotal moment for innovation in auto; latest insights on customer behavior; power of partner ecosystems; and more. A ‘Future History’ of Insurance Paul Carroll, Editor-in-Chief of ITL In the consulting work my partner Chunka Mui and I have done with […]

The Right Way to Engage Customers

In this webinar, ITL Editor-in-Chief Paul Carroll interviews Scott McArthur, Chief Revenue Officer at Statflo. They cover:   –How texting enables the sort of easy, two-way conversation that customers want, getting away from email blasts and snail mail.  –How other industries can serve as a model for insurers on leveraging front-line employees, rather than expensive […]

Six Things Newsletter | September 14, 2021

In this week’s Six Things, Paul Carroll looks for opportunity in the talent crisis. Plus, embedded insurance reaches tipping point; growing number of uninsurable risks; climate change and product liability risks; and more. The Talent Crisis — and Opportunity Paul Carroll, Editor-in-Chief of ITL A recent survey by PwC found that nearly two-thirds of employees […]

Making the World More Resilient

In this webinar, ITL Editor-in-Chief Paul Carroll sits down with Chris Wei, Chairman of the Executive Council of the International Insurance Society and a longtime senior executive at Aviva. In advance of the IIS annual forum on Sept. 27-29, they explore how the industry can help drive a sustainable global recovery.   This webinar will discuss:  […]

ITL FOCUS: Life Insurance

SEPTEMBER 2021 FOCUS OF THE MONTHLife Insurance FROM THE EDITOR Not long after I got involved with ITL, going on eight years ago, I spoke at a conference where I heard an extraordinary question about life insurance. Following a presentation that highlighted the industry’s desultory sales, an audience member stood up and said, “States require […]

Six Things Newsletter | August 31, 2021

In this week’s Six Things, Paul Carroll looks at a behavioral science scandal. Plus, tomorrow’s insurance is connected; boosting cyber hygiene with insurtech; mental health in a post-COVID era; and more. A Behavioral Science Scandal Paul Carroll, Editor-in-Chief of ITL A much-cited claim about how behavioral science can guide insurance has been exposed as fraudulent. […]

Six Things Newsletter | August 24, 2021

In this week’s Six Things, Paul Carroll highlights what AI doesn’t do. Plus, how to improve the customer experience; the evolution of frictionless payments; underwriting small business post-COVID; and more. When AI Doesn’t Work Paul Carroll, Editor-in-Chief of ITL Although I’m a big believer in the prospects for artificial intelligence, and we’ve certainly published a […]

Resilience Ratings: Triple-I Unveils Way to Measure Communities’ Risk Levels

Peter Drucker once famously said that “what gets measured gets managed,” and the Insurance Information Institute is unveiling measures for U.S. communities’ resilience against natural disasters. In this webinar, ITL Editor-in-Chief Paul Carroll and the Triple-I’s senior economist, Michel Leonard, discuss what the measures cover, how individuals and communities can use them and where the […]

Six Things Newsletter | August 17, 2021

In this week’s Six Things, Paul Carroll looks at Amazon’s insurance play. Plus, the recipe for embedded insurance; dynamic markets need dynamic rates; collective response to data resiliency; and more. What Amazon’s Insurance Play Means Paul Carroll, Editor-in-Chief of ITL I’ve waited for years now to see how insurance might fit with Jeff Bezos’ quote […]

Six Things Newsletter | August 10, 2021

In this week’s Six Things, Paul Carroll looks at a new breakthrough in blockchain. Plus, building telematics can mitigate risk; how insurance can halt ransomware; breathing life into life insurance; and more. Breakthrough for Blockchain? Paul Carroll, Editor-in-Chief of ITL While the enormous potential for blockchain in insurance has been apparent for a while, I’ve […]

Six Things Newsletter | August 3, 2021

In this week’s Six Things, Paul Carroll reviews the quarterly Willis Towers Watson report on insurtech. Plus, how infrastructure is reshaping insurtech; gaining an edge in commercial insurance; data breaches’ impact on consumers; and more. A New Phase for Insurtech Paul Carroll, Editor-in-Chief of ITL This will be a quick note this week because I’ve […]

ITL FOCUS: Cognitive Technologies

AUGUST 2021 FOCUS OF THE MONTHCognitive Technologies FROM THE EDITOR Cognitive computing is a funny beast. Every time you hit your target, you find that another pops up off in the distance. When I first saw a demonstration of speech recognition, some 30 years ago, I was mightily impressed that the computer understood a few […]

6 Questions for Jim Mckenney, CSO, Intellect SEEC

As part of this month’s ITL FOCUS on cognitive technologies, we spoke with Jim Mckenney, chief strategy officer, Intellect SEEC, about artificial intelligence, data, and the implications for the insurance industry. ITL People have been talking about artificial intelligence for a long time. In a lot of ways, you can go all the way back […]

Six Things Newsletter | July 27, 2021

In this week’s Six Things, Paul Carroll explores a changing vision for driverless vehicles. Plus, digital is the assistant we always wanted; biggest risks to an economic recovery; COVID-19 boosts cyber risks in U.S.; and more. A Changing Vision for Driverless Vehicles Paul Carroll, Editor-in-Chief of ITL As plans for fully autonomous vehicles continue to […]

Six Things Newsletter | July 20, 2021

In this week’s Six Things, Paul Carroll explores the sensor revolution. Plus, aviation risk trends post-COVID; true evolution in insurance? not yet; the past, present, future of telematics, UBI; and more. The Sensor Revolution Paul Carroll, Editor-in-Chief of ITL An announcement by Google and insurtech BlueZoo last week signals the next level of deployment of […]

An Interview with Scott McArthur, CRO, Statflo

As part of this month’s ITL FOCUS on customer experience, we spoke with Scott McArthur, chief revenue officer, Statflo, about the impact of digitization on customer interactions. ITL: There’s been lots of talk about how the pandemic has accelerated the digitization of the insurance industry. How does that look from your perspective? McArthur: Over a […]

Six Things Newsletter | July 13, 2021

In this week’s Six Things, Paul Carroll explains why customer surveys are passe. Plus, killer flying robots are here – what now?; how workplace has changed for women; AI and its impact on automotive claims; and more. Why Customer Surveys Are Passe Paul Carroll, Editor-in-Chief of ITL Ever since a college statistics class in which […]

Six Things Newsletter | July 6, 2021

In this week’s Six Things, Paul Carroll reviews seven business models that should dominate in the next decade — creating a host of opportunities for insurers. Plus, how life insurers can reach millennials; benefits of deploying a hybrid cloud; the importance of captive insurance; and more. The 7 New Business Models Paul Carroll, Editor-in-Chief of […]

ITL FOCUS: Customer Experience

JULY 2021 FOCUS OF THE MONTHCustomer Experience FROM THE EDITOR For maybe the first 15 years of the personal computer revolution, business and even government leaders talked a lot about the need for computer literacy. We were told that the very competitiveness of our nations depended on educating the populace to prepare for the digital […]

Six Things Newsletter | June 29, 2021

In this week’s Six Things, Paul Carroll wonders if we will see an avalanche of M&A. Plus, Looking to the future of insurance and insurtech; from risk transfer to risk prevention; better models for the next pandemic; and more. An Avalanche of M&A? Paul Carroll, Editor-in-Chief of ITL A financial adviser friend likes to say […]

Six Things Newsletter | June 23, 2021

In this week’s Six Things, Paul Carroll looks at Budweiser’s intriguing stunt. Plus, aggressive response to ransomware; how insurtech thrived in the pandemic; insurers turn to automation; and more. Budweiser’s Intriguing Stunt Paul Carroll, Editor-in-Chief of ITL Budweiser Canada garnered attention in recent days by teasing the possibility that it was entering the insurance market. […]

Six Things Newsletter | June 15, 2021

In this week’s Six Things, Paul Carroll highlights Best Buy as an unlikely icon for insurers. Plus, new picture of total digital health; future of AI and ID management; why Gen Z should go into insurance; and more. Unlikely Icon for Insurers Paul Carroll, Editor-in-Chief of ITL As I continue to think about how the […]

A Conversation on Workers’ Comp

As the world starts to emerge from the pandemic, ITL Editor-in-Chief Paul Carroll sat down to discuss the new normal for workers’ comp with two of ITL’s most widely read contributors: Mark Walls, VP of communications and strategic analysis at Safety National, and Kimberly George, global head of innovation and product development at Sedgwick. Together, Kimberly […]

Six Things Newsletter | June 1, 2021

Don’t look now, but here come autonomous trucks. Plus, the finish line keeps moving; 4 questions that scare salespeople; building healthy workplaces; and more. Don’t Look Now, but Here Come Autonomous Trucks Paul Carroll, Editor-in-Chief of ITL While the focus for years has been on autonomous cars and on what they’ll do for safety, for […]

ITL FOCUS: Workers’ Compensation

JUNE 2021 FOCUS OF THE MONTHWorkers’ Compensation FROM THE EDITOR The world of work turned upside-down and inside-out beginning 15 months ago, as the pandemic shut down offices and forced so very many of us to work from home. That transition worked far better than expected — but now we’re beginning to reverse it as […]

Six Things Newsletter | May 25, 2021

In this week’s Six Things, Paul Carroll looks at how we can quantify the effects of climate change and the costs of mitigating them. Plus, state of mental health in the workplace; does cyber insurance add to ransomware?; top risk concerns for 2021; and more. A Price Tag on Climate Change Paul Carroll, Editor-in-Chief of […]

Six Things Newsletter | May 18, 2021

In this week’s Six Things, Paul Carroll looks at the big problem with ‘noise.’ Plus, why open insurance is the future; time for the next phase of innovation; intersection of AI and cyber insurance; and more. Our Big Problem With ‘Noise’ Paul Carroll, Editor-in-Chief of ITL A new book co-written by behavioral economist extraordinaire Daniel […]

Six Things Newsletter | May 11, 2021

In this week’s Six Things, Paul Carroll sees opportunity in the recent Colonial Pipeline ransomware attack. Plus, workers comp trends for technology in 2021; 4 ways to seize the latent demand; time to reimagine the finance function; and more. Wake-Up Call on Ransomware Paul Carroll, Editor-in-Chief of ITL The ransomware attack that shut down the […]

Six Things Newsletter | May 4, 2021

In this week’s Six Things, Paul Carroll fears another rough summer ahead. Plus, gateway to claims transformation; the transformation of the risk landscape; way beyond comparative raters; and more. Another Rough Summer Ahead? Paul Carroll, Editor-in-Chief of ITL When I checked the weather for my town in Northern California over the weekend, I saw a […]

ITL FOCUS: Cyber

MAY 2021 FOCUS OF THE MONTHCyber FROM THE EDITOR When I was in high school, a friend of mine had a poster on his wall that read, “Just because you’re paranoid doesn’t mean they aren’t out to get you.” That pretty well summarizes how the world of cybersecurity and insurance works. Companies may feel paranoid […]

Six Things Newsletter | April 27, 2021

In this week’s Six Things, Paul Carroll explains why the insurance industry should beware the grey swan. Plus, how social inflation affects liability costs; the future isn’t what it used to be; a new environment for insurers; and more. Beware the Grey Swan Paul Carroll, Editor-in-Chief of ITL As the U.S. steadily emerges from the […]

Six Things Newsletter | April 20, 2021

In this week’s Six Things, Paul Carroll explores the implications of AI-based transcription on the issue of too many meetings. Plus, how insurers can step up on climate change; solving life insurance coverage gap; how AI is moving distribution forward; and more. Finally, Fewer Meetings? Paul Carroll, Editor-in-Chief of ITL As the jury got set […]

Six Things Newsletter | April 13, 2021

In this week’s Six Things, Paul Carroll explains how Microsoft just raised the bar. Plus, the future of AI in insurance; 10 ways to prepare for the hard market; the key to the future of mobility; and more. Microsoft Just Raised the Bar Paul Carroll, Editor-in-Chief of ITL While insurance has been steadily improving communications […]

6 Questions for Tony Caldwell

We posed six questions to Tony Caldwell, a mentor to independent agencies who has written a number of articles for us on how agencies must adapt. Let’s start with a general question that has puzzled me. The need for change by agents seems to be well-established by now, but many aren’t adapting. Why is that?  […]

Digital Revolution Reaches Underwriting

The digital revolution in insurance, which began in distribution and then spread to claims, has now reached underwriting in a big way. There are two consistent themes: 1) Advanced AI and ML technologies, paired with big data and sophisticated risk models, are fundamentally shifting the way underwriting is done. 2) Insurers are leveraging low-cost, cloud […]

Six Things Newsletter | April 6, 2021

In this week’s Six Things, Paul Carroll anticipates a new burst for augmented reality. Plus, the digital journey in personal lines; rational ignorance and the protection gap; want some insurance with that? And more. A New Burst for Augmented Reality Paul Carroll, Editor-in-Chief of ITL Augmented reality and I go way back, to when it […]

ITL FOCUS: Agents & Brokers

APRIL 2021 FOCUS OF THE MONTHAgents and Brokers FROM THE EDITOR Mark Twain reportedly once responded to a rumor of a serious illness by saying, “Rumors of my death have been greatly exaggerated.” Insurance agents and brokers could have said the same thing over the past decade and will likely be parrying those rumors for […]

Six Things Newsletter | March 30, 2021

In this week’s Six Things, Paul Carroll argues for a return to the too-often-neglected discipline of scenario planning. Plus, pioneering use cases for IoT in insurance; insurance ecosystems: opportunity knocks; unlocking the power of ‘no-code’; and more. Heading Off Surprises Paul Carroll, Editor-in-Chief of ITL Who had “giant cargo ship” on their bingo card for […]

Six Things Newsletter | March 23, 2021

In this week’s Six Things, Paul Carroll thinks it may be time to start planning for a robust rebound in the U.S. economy. Plus, transforming auto claims appraisals; how to combat the surge in ransomware; analytics that lower spending on claims; and more. Time for Optimism? Paul Carroll, Editor-in-Chief of ITL In the first full […]

Six Things Newsletter | March 16, 2021

In this week’s Six Things, Paul Carroll discusses the new retronym “human employee.” Plus, What future will we choose? Are solutions in tune with today’s needs? Leaders rise from a year like no other; and more. An Odd ‘New’ Retronym Paul Carroll, Editor-in-Chief of ITL Retronyms have always intrigued me: those new formulations for long-used […]

Event: The Future of Risk

Event Name: The Future of Risk Event Dates: May 18-20, 2021 Event Location: Virtual Event Link: futureofrisk.cventevents.com Description: The future brought to you no matter where you are. There’s no better time than now to spend a few hours learning and preparing for the future. Join industry leaders and innovators at The Institutes’ The Future of […]

Six Things Newsletter | March 9, 2021

In this week’s Six Things, Paul Carroll tackles the myth of ‘sold, not bought.’ Plus, Does the pandemic signal the end of agents? What’s wrong with commercial auto? The false dilemma facing life insurers; and more. The Myth of ‘Sold, not Bought’ Paul Carroll, Editor-in-Chief of ITL A recent conversation crystallized a thought that has […]

A Conversation on Corporate Strategy, with Amy Radin

With the pace of digitization increasing, people talk a lot about new business models, new products and new technologies that can transform sales and customer service, claims, underwriting and more — but seldom about how the approach to formulating strategy must evolve. In this webinar, Amy Radin makes a strong case for starting by reassessing what […]

Six Things Newsletter | March 2, 2021

In this week’s Six Things, Paul Carroll considers the breakthrough technologies of 2021. Plus, pressure to innovate shifts priorities; how AI will define insurance workforce; 7 ways to innovate with purpose; and more. Breakthrough Technologies for 2021 Paul Carroll, Editor-in-Chief of ITL The MIT Technology Review’s list of technologies to watch is always intriguing, and […]

ITL FOCUS: Strategic Innovation

MARCH 2021 FOCUS OF THE MONTHStrategic Innovation FROM THE EDITOR Strategy is what you don’t do. That was the dictum of the late, great Mel Bergstein, who way back in 1994 founded the pioneering digital strategy firm Diamond Management & Technology Consultants. (It became part of PwC in 2010.) I heard Mel’s line a lot, […]

Six Things Newsletter | February 23, 2021

In this week’s Six Things, Paul Carroll proposes moving forward by looking back. Plus, 11 keys to predictive analytics; beware the dark side of AI; making inroads with open APIs; and more. Moving Forward by Looking Back Paul Carroll, Editor-in-Chief of ITL How old do you think Martin Luther King Jr. was when he was […]

Six Things Newsletter | February 16, 2021

In this week’s Six Things, Paul Carroll takes an early look at the International Insurance Society’s annual survey of global insurance executives, which found that only 35% had an active, comprehensive plan for innovation — meaning that two-thirds do not. Plus, 4 connectivity trends to watch in 2021; the intersection of IoT and ecosystems; closing […]

Six Things Newsletter | February 9, 2021

In this week’s Six Things, Paul Carroll tackles the insurance industry’s archaic and often downright unfriendly language. Plus, the next wave of insurtech; insurance 2030: implications for today; increasing regulation on climate change; and more. Let’s Watch Our Language Paul Carroll, Editor-in-Chief of ITL During a podcast I recorded last week with Capgemini’s global insurance […]

The Future of Blockchain Series Episode 3

Blockchain is providing a solution for the insurance industry to share information easily and slash operating costs. Having explored the possibilities for blockchain in personal lines and commercial lines in P&C, we conclude our webinar series on the technology (for now) by taking a look at two use cases in life and annuities that are […]

6 Questions for John Sviokla

As part of this month’s ITL FOCUS on blockchain, we spoke with John Sviokla, strategic adviser at Manifold and former senior partner and chief marketing officer of PwC, about the future impacts and strategic implications of blockchain. You’ve made a career out of identifying the strategic possibilities of technology — going back at least to […]

Six Things Newsletter | February 2, 2021

In this week’s Six Things, Paul Carroll considers the next revolution in transportation. Plus, how CFOs can enable innovation; insurance-as-a-service 2021; insurtech 2021: reset vs. resume; and more. The Next Revolution in Transportation Paul Carroll, Editor-in-Chief of ITL While we wait for the autonomous vehicle revolution to kick in, we can’t take our eye off […]

ITL FOCUS: Blockchain

FEBRUARY 2021 FOCUS OF THE MONTHBlockchain FROM THE EDITOR While the pandemic has greatly accelerated the digitization of the insurance industry — turning years into months — it has also shown us how very far we still have to go. As a rule of thumb, I’ve heard consultants say that 50% of the operating costs […]

Six Things Newsletter | January 26, 2021

In this week’s Six Things, ITL’s Paul Carroll and Sean Kevelighan, CEO of the Insurance Information Institute, discuss a moment in 2020 that was “touch and go” for the industry. Plus, 20 issues to watch in 2021; despite COVID, tech investment continues; home insurance for those needing it most; and more. A ‘Touch and Go’ […]

How AI Can Transform Insurance Correspondence

If you think insurers have issues with their mishmash of legacy technology platforms, take a look at the rat’s nest of letters, emails and other documents that languish in an array of systems and formats. As insurers deal with the fallout from COVID and dedicate themselves to improving the customer experience, many still shy away […]

Six Things Newsletter | January 19, 2021

In this week’s Six Things, Paul Carroll contemplates Biden’s first 100 days in office. Plus, 11 insurtech predictions for 2021; how low-code accelerates change; COVID-19 risk and buyers’ psychology; and more. Biden’s ‘Reverse Honeymoon’ Paul Carroll, Editor-in-Chief of ITL Although I’d like to think that the big news in the world this week is that […]

Six Things Newsletter | January 12, 2021

In this week’s Six Things, Paul Carroll looks at what’s next. Plus, 3 trends that defined 2020; how to start selling on TikTok; how carrier tech drives agency change; and more. The Next Normal Paul Carroll, Editor-in-Chief of ITL While I’m less optimistic than I was a week ago about the speed of a return […]

Six Things Newsletter | January 5, 2021

In this week’s Six Things, Paul Carroll predicts one of the biggest insurance themes of 2021 will be ecosystems. Plus, who will buy direct and why; telematics consumers are ready to roll; how to leverage behavioral science; and more. The Word of the Year Is…’Ecosystems’ Paul Carroll, Editor-in-Chief of ITL I hesitate to make predictions […]

6 Questions for Stephen Applebaum

As part of this month’s ITL FOCUS on commercial insurance, we spoke with Stephen Applebaum, managing partner, Insurance Solutions Group, about the future impacts of technology in commercial lines. What is the biggest change you expect to see in commercial lines in the next 12 months? COVID-19 related claims, notably first-party property business interruption and […]

ITL FOCUS: Commercial Insurance

JANUARY 2021 FOCUS OF THE MONTHCommercial Insurance FROM THE EDITOR Much of the focus on innovation has related to personal lines. That makes some sense: Policies tend to be more cookie-cutter than in commercial lines, and individuals, spoiled by Amazon and other online resources, have demanded a better experience from insurers. But don’t sleep on […]

The Future of Blockchain Series Episode 2

Blockchain has incredible potential to streamline business functions and open up opportunities for a wide range of innovations Blockchain provides a single source of truth that is kept up to date in real time and is accessible (through permissions) by all stakeholders. Having that source creates unprecedented efficiencies by eliminating much of the phone tag […]

Six Things Newsletter | December 29, 2020

We are delighted to share these examples of cutting-edge thinking, from among the most-read pieces published in 2020. In Six Things at the beginning of this year, I joked that it should be dubbed “Hindsight,” because hindsight is 20/20. (Yes, I’m aware that I’m hardly the only one to come up with that little chuckle.) […]

Six Things Newsletter | December 22, 2020

In this week’s Six Things, Paul Carroll considers innovation acceleration in 2021. Plus, long-overdue change in commercial lines; 5 risk management mistakes to avoid; and more. Accelerating Into 2021 Paul Carroll, Editor-in-Chief of ITL As we close out a year that brought “Blursday” into the lexicon and that feels like it’s been going on for […]

Six Things Newsletter | December 15, 2020

In this week’s Six Things, Paul Carroll provides a recap of the recent Global Insurance Forum Insurtech Panel, where industry leaders provided their views on the next wave of insurtech. Plus, innovating our way out of a crisis; ecosystem-based business models; free insurance data you’ll need; and more. The Next Wave of Insurtech Paul Carroll, […]

ITL FOCUS

ITL FOCUS puts a spotlight each month on a different topic that is driving innovation in risk management and insurance. A collection of curated content from our vast library, each month’s FOCUS includes webinars, featured authors and more to offer a comprehensive look at the topic of the month. ITL FOCUS: Parametric Insurance January 2022 […]

Six Things Newsletter | December 8, 2020

In this week’s Six Things, Paul Carroll discusses Google’s DeepMind, a breakthrough in AI. Plus, smart contracts in insurance; surging costs of cyber claims; 4 stages of dominance in performance; and more. A Breakthrough in AI Paul Carroll, Editor-in-Chief of ITL You may have seen articles last week about a breakthrough for artificial intelligence in […]

Six Things Newsletter | December 1, 2020

In this week’s Six Things, Paul Carroll ponders who is liable when a driverless car crashes. Plus, COVID-19 is no black swan; advice for early-stage startups on pricing; how AI transforms risk engineering; and more. Who Is Liable When a Driverless Car Crashes? Paul Carroll, Editor-in-Chief of ITL Now that truly autonomous vehicles are starting […]

Six Things Newsletter | November 24, 2020

In this week’s Six Things, Editor-in-Chief Paul Carroll considers what a new experience for employees may look like. Plus, how to outperform on innovation; technology and the agent of the future; 4 initiatives that unlock IoT’s value; and more. Designing a New Employee Experience Paul Carroll, Editor-in-Chief of ITL As the pandemic has accelerated the […]

Six Things Newsletter | November 17, 2020

In this week’s Six Things, Paul Carroll ponders the key technology trends of 2021. Plus, 6 megatrends shaping life insurance; new paradigm for reinsurance; how to boost chance of being acquired; and more. 2021’s Key Technology Trends Paul Carroll, Editor-in-Chief of ITL While I usually don’t believe in either Christmas songs or lists of key […]

The Future of Blockchain Series Episode 1

Blockchain has incredible potential to impact traditional business functions and inspire new innovative opportunities A key benefit of the technology, providing a single source of truth kept up to date in real time and accessible through permissions by all stakeholders, has huge implications for the insurance and risk management industries. This webinar begins by exploring […]