Six Things Newsletter | July 20, 2021

In this week's Six Things, Paul Carroll explores the sensor revolution. Plus, aviation risk trends post-COVID; true evolution in insurance? not yet; the past, present, future of telematics, UBI; and more.

In this week's Six Things, Paul Carroll explores the sensor revolution. Plus, aviation risk trends post-COVID; true evolution in insurance? not yet; the past, present, future of telematics, UBI; and more.

The Sensor Revolution

Paul Carroll, Editor-in-Chief of ITL

An announcement by Google and insurtech BlueZoo last week signals the next level of deployment of sensors, a development that will not only let insurers price risk more accurately but will help them counsel clients on how to avoid those risks in the first place.

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Majesco Digital Customer360 for P&C

Find out how Majesco is partnering with KPMG to deliver a next-generation customer experience that goes beyond traditional transactions.

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Past, Present, Future of Telematics, UBI
by Harry Huberty and Matteo Carbone

Mobile-based data collection has vastly increased the reach of telematics programs by simplifying the sign-up.

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Aviation Risk Trends Post-COVID
by Dave Warfel

In April 2020, two-thirds of the global commercial aviation fleet sat idle on the tarmac. Today, the aviation industry is slowly rebounding.

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True Evolution in Insurance? Not Yet
by Mark Watson

Disruption won’t occur until 80 cents out of every dollar in premium is given back to the policy holder, instead of the 50 or 60 cents given back now.

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Embedded Insurance — Both Old and New
by Bill Suneson

Embedded insurance has been around for a long while in the form of affinity groups, but it still creates opportunities that smart agents will exploit.

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Managing Your Personal Brand
by Kevin Trokey

Whether you like it or not, you have a personal brand. A powerful one differentiation you and creates an emotional connection with your audience.

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Did You Use the COVID Down Time?
by Denise Garth

COVID and its digital pressures have compressed previous time assumptions. Even if you didn't respond, your competitors surely did.

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JULY FOCUS: Customer Experience
This month sponsored by Statflo

Insurance companies are finding that they have to reinvent chunks of their businesses to really get the customer experience right. Yes, they have to focus on the ways that they touch customers, through agents and brokers, through call centers, through adjusters and through an increasingly broad array of electronic means. But a customer doesn’t just experience a company through a direct communication. Customers also experience, for instance, how long and painful an underwriting process or a claim is.

And here’s the thing: This emphasis on customer experience requires a revolution for companies.

Keep Reading

A Conversation on Corporate Strategy, with Amy Radin

With the pace of digitization increasing, people talk a lot about new business models, new products and new technologies that can transform sales and customer service, claims, underwriting and more — but seldom about how the approach to formulating strategy must evolve.

In this webinar, Amy Radin makes a strong case for starting by reassessing what the customer needs in these changing times, both from a rational and from an emotional standpoint. 

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Insurance Thought Leadership

Insurance Thought Leadership (ITL) delivers engaging, informative articles from our global network of thought leaders and decision makers. Their insights are transforming the insurance and risk management marketplace through knowledge sharing, big ideas on a wide variety of topics, and lessons learned through real-life applications of innovative technology.

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