Six Things Newsletter | September 21, 2021

In this week's Six Things, Paul Carroll delves into a 'Future History' of Insurance. Plus, pivotal moment for innovation in auto; latest insights on customer behavior; power of partner ecosystems; and more.

In this week's Six Things, Paul Carroll delves into a 'Future History' of Insurance. Plus, pivotal moment for innovation in auto; latest insights on customer behavior; power of partner ecosystems; and more.

A 'Future History' of Insurance

Paul Carroll, Editor-in-Chief of ITL

In the consulting work my partner Chunka Mui and I have done with senior management at major companies over the past dozen years, the most useful strategic planning tool we’ve developed is what we call a “future history.” I’d like to try to apply that tool broadly, to the entire insurance industry. And I’d like your help.

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SIX THINGS

Getting to ‘Amazon-Like’ Auto Claims
by Stephen Applebaum

Digitization of thousands of steps and integration among participants is enabling an “Amazon standard" for customer experience.

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Pivotal Moment for Innovation in Auto
by Sameer Dewan

As car traffic picks up again, insurers must innovate on claims processing, offer risk management advice -- and much more.

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Minimize Fraud, Lower False Positive Rates and Increase Automation for Low Value High Volume Claims Using Halo Based AI

Sponsored by Daisy Intelligence

This whitepaper explains how using Halo-based AI minimizes insurance fraud, increases automation, lowers false-positive rates and delivers excellent financial results.

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Latest Insights on Customer Behavior
by Mary Parsons

Increasingly, people no longer view insurance as a transaction – instead, they see insurance as a part of their overall financial wellbeing.

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Power of Partner Ecosystems
by Denise Garth

Insurers seem stuck in traditional channels rather than expanding channel choice and reach, meeting customers where and when they want.

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How Do You Sell if No One Answers a Phone?
by Marybeth Degeorgis

Here are five of the best practices that insurers can leverage to rebuild trust in voice communications.

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Policy Admin Systems Are Evolving
by Martin Higgins

Modern solutions, including cloud-based options and lower-cost implementations, are redefining what constitutes a policy administration system.

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The Right Way to Engage Customers

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The right way to engage with customers is, of course, whatever they say it is – which likely means much more texting than you’re doing now.

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SEPTEMBER FOCUS: Life Insurance
 

"...It seems to me that the lines will increasingly blur between life insurance and financial management, given that life insurance is an important financial asset; people often think about their finances, and life insurance can become a natural part of that focus. I could also see the trend toward embedded insurance expanding the life insurance market — why couldn’t a term life policy be, for instance, embedded in a mortgage when someone buys a building, to make sure the purchase is secure even if something happens to the buyer?


Over the years, I’ve had people tell me life insurance is boring. I don’t see it that way at all."

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Insurance Thought Leadership

Insurance Thought Leadership (ITL) delivers engaging, informative articles from our global network of thought leaders and decision makers. Their insights are transforming the insurance and risk management marketplace through knowledge sharing, big ideas on a wide variety of topics, and lessons learned through real-life applications of innovative technology.

We also connect our network of authors and readers in ways that help them uncover opportunities and that lead to innovation and strategic advantage.

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