ITL FOCUS July: Talent Gap

ITL FOCUS is a monthly initiative featuring topics related to innovation in risk management and insurance.

This month, we're focusing on Talent Gap

ITL FOCUS is a monthly initiative featuring topics related to innovation in risk management and insurance.

This month, we're focusing on Talent Gap



When my younger daughter was a freshman at Yale, I was encouraged that her intro to economics class included a fairly long section on the economics of insurance -- essentially, an exercise in determining how much people valued the peace of mind they get from having a policy in place. Insurance certainly never came up in any of the economics classes I took way back when, and I took the material as a good sign: A top-tier college was making insurance intriguing for smart, young students.


Alas, I couldn't interest my daughter in the insurance industry. And there seems to be a lot of that indifference going around, based on the persistent concerns in the industry about the talent gap. 


Jenn Knight, co-founder and chief technology officer at AgentSync, offers some intriguing thoughts on a way forward in this month's interview. 


While I've heard lots of people describe insurance's noble purpose as a draw for talent, Jenn framed the issue as well as I've seen anyone do:


"If your house catches on fire, the first call is to the fire department, and the next call is to your insurance agent. Like the fire department, insurance is an emergency service that helps you get on with your life."


Jenn also explains at length what technology can do to at least remove the annoyances that keep talent from choosing insurance or that may make the industry lose them shortly after they sign on. In particular, she describes how technology can help agencies onboard agents faster and remove much of the load of minutiae that they now have to learn.


It's too late for my daughter. She went to law school and is now practicing in DC. But it's not too late for an awful lot of other talented kids. Let's go get them.





Jenn Knight, co-founder and chief technology officer of AgentSync, lays out an approach that seems like it should be obvious but that somehow isn't. Her approach to attracting and retaining talent? Stop driving it away. 
She explains how companies can use technology to onboard talent faster and more efficiently and remove much of the drudgery from their work that can make them seek greener pastures in other industries. 

"In the insurance space, agents are going to be attracted to things that help them go out and have those personal relationships and really drive their business forward. How do we as an industry laser focus on improvement of administration work? Talented people demand that they are supported and enabled with effective and usable technology, and are not being dragged through all kinds of hoops." 

-Jenn Knight
Read the Full Interview



There Is No 'I' in 'TEAM'

But there is an 'i' in 'WIN.' Let’s
talk talent. Let’s talk football.

Read More

Acting on Diversity, Equity
and Inclusion

Employers who recognize the
importance of these issues will
capture talent and inspire the
workforce. Those who ignore it are
at risk.

Read More

What Are Insurers’ Top
Talent Objectives?

While talent challenges are nothing
new to insurers, new research
shows they are prioritizing talent strategies more than ever in the
post-pandemic era.

Read More

Guide: Making Producer Management a Growth Opportunity

Sponsored by AgentSync 

Download the Guide to Making
Insurance Producer Management a Growth Opportunity. It’s free and will
give you tips to eliminate complexity, expense, and risk by modernizing processes and systems, delighting
your people and partners, while
powering your insurance
company’s growth goals. 

Read More

The Future of Work

As employees start to return to
work after two years of mostly
working remotely, smart employers
are rethinking just about all aspects
of how work is done to get the best
of both the home and office worlds.

Read More

Outsourcing to the Sixth

A story about monks and nuns doing electronic piecework suggests just
how far the gig economy can
stretch, if we think about the
issues creatively enough. 

Read More




This Month Sponsored by: AgentSync 

AgentSync powers rapid growth for insurance carriers, agencies, and MGAs by offering modern tools for producer management. With its customer-centric design, seamless APIs, and automation, AgentSync's products reduce friction, increase efficiency, and maintain compliance, ultimately helping to improve the broker onboarding, contracting, licensing, and compliance processes. 

Founded in 2018 by Niranjan "Niji" Sabharwal and Jenn Knight, and headquartered in Denver, CO, AgentSync has been recognized as one of Denver’s Best Places to Work, as a Forbes Magazine Cloud 100 Rising Star, an Insurtech Insights Future 50 winner, and is ranked 88 in Forbes – America’s 500 Best Startup Employers 2022.

View all ITL FOCUS topics

Insurance Thought Leadership

Profile picture for user Insurance Thought Leadership

Insurance Thought Leadership

Insurance Thought Leadership (ITL) delivers engaging, informative articles from our global network of thought leaders and decision makers. Their insights are transforming the insurance and risk management marketplace through knowledge sharing, big ideas on a wide variety of topics, and lessons learned through real-life applications of innovative technology.

We also connect our network of authors and readers in ways that help them uncover opportunities and that lead to innovation and strategic advantage.


Read More