Personal Lines

A much-cited claim about how behavioral science can guide insurance has been exposed as based on manufactured data.

The dramatic changes in customer behaviors and patterns fomented by the pandemic are new experiences for the industry.

Mobile-based data collection has vastly increased the reach of telematics programs by simplifying the sign-up.

Thanks to four trends, AI can improve efficiency and cycle time and meet policyholder expectations for a streamlined, digital auto claims experience.

The pandemic will continue to affect virtually every market imaginable, potentially for years to come.

We sat down with two of ITL's thought leaders, Kimberly George and Mark Walls, to explore the new world of workers' comp.

By taking steps now to update, optimize and digitize processes, insurers will be prepared to help customers through this likely difficult time.

AI is critical to processing and assessing all inputs and removing friction. Yet AI alone cannot deliver transformation.