Personal Lines

While the benefits of claims automation are indisputable, delivering a truly “touchless” experience will require a technological evolution.

The secret is to unlock the potential of the large quantities of unstructured data streaming through the claims function.

Ask your HR team how you’re covered if you experience a work-related issue at home. Start with four questions.

Although life may be on hold in many ways due to COVID-19, it’s important to remember that home protection is a constant challenge.

Increasingly, insurers can understand how and when people drive, as well as how vehicles interact with the road and their drivers.

Instead of relying entirely on consumers to self-report, insurers would see faster, more accurate reports if they partner with tow providers.

Sugar, a startup in South Africa, provides home insurance even for shacks costing a few hundred dollars, and without a street address.

Changes are occurring as personal lines insurers consider the new realities of the business environment, risk landscape and workforce shifts.