Personal Lines

Extreme weather in the U.S. increased losses in 2020, while COVID reduced liability and theft claims because more people stayed home.

Despite all the danger signs, we are guardedly optimistic that the current recovery will continue well into the new year.

In the face of rapid change, what are the implications? And what risks should organizations be prepared for?

AI and machine learning allow for insurance offerings with more customizable coverage and pricing to handle complex requirements.

An EY survey of consumers reveals how the pandemic shifted financial well-being and prompted interest in new insurance protections.

Digitization of thousands of steps and integration among participants is enabling an “Amazon standard" for customer experience.

As car traffic picks up again, insurers must innovate on claims processing, offer risk management advice -- and much more.

A survey of the top 50 U.S. property insurance carriers shows how digital disruption, innovation and the pandemic are affecting the industry.