Future of Claims: Automation, Empathy By Bill Brower Recent research shows that auto insurance carriers are succeeding in striking a balance between empathy and automation in claims.
Smart Home Devices: the Security Risks By Tom Hammond Smart devices often represent the most vulnerable point on any given network, exposing customers and insurers alike to potential risks.
The Challenges Ahead in 2019 By Tom Hammond To continue the momentum started in 2018, insurers will need to incorporate new technologies and more customized coverage.
Fast, Easy and Cheap: That's Not Enough By Bill Wilson What’s more important, fast and convenient, or having a six-figure uninsured loss? And exactly what coverages are provided?
Perspectives of a 'Smart Home' Owner By Karen Furtado Insurers that focus on second homes, vacant homes or certain commercial properties should be developing strategies now.
Auto Insurers: Stand Out in the Crowd By Katherine Wellman As more auto insurers respond to customers' demands for personalization, insurers can use smartphone telematics to stand out from the crowd.
Emerging Technology in Personal Lines By Mark Breading Five technologies have emerged as “power players” for personal lines insurers, based on insurer activity and the potential for transformation.
The Promise of Continuous Underwriting By Bill Deemer Bobby Touran Typically, a risk is underwritten, bound... and forgotten. But new streams of data and automation allow for continuous underwriting.
Convergence and the Insurance Ecosystem By Stephen Applebaum Alan Demers Companies must anticipate the future, innovate beyond their core and transform their capabilities as rapidly as technology allows.
Lemonade's 'Synthetic Agent' Nonsense By Matteo Carbone Desperate for growth, Lemonade produces another howler: A lender receiving a 16% interest rate is presented as a (synthetic) agent.
Auto Insurance in an Existential Crisis By Stephen Applebaum Alan Demers The 125-year-old, $300 billion U.S. auto insurance industry is caught between runaway inflation and strained consumer wallets.