Personal Lines

Family offices face increasing threats to their assets, reputation and physical security, and the consequences can be severe if risk barriers are not built.

When done correctly, technology is as transparent as it is critical. When implemented poorly, it's like begging your customers to look elsewhere for services.

This year and beyond, agencies will fiercely focus on channel expansion and assess their current partnerships. Insurers must stay abreast of new partnership opportunities.

Only if it's used right. Root is having problems, but Discovery Insure shows how telematics can make a profound difference. 

Efforts will include using technology to improve the ease of doing business for agents and implementing tools and applications to increase employee productivity. 

We need to start a discussion about underinsurance, especially after natural disasters, to determine if changes need to be made to better estimate replacement costs.

Despite optimism at the outset of Q4 2021, property and auto insurance shopping trended below 2020 levels by year’s end, TransUnion finds. 

Personal lines insurers will continue to advance their digital transformation strategies in 2022, albeit with a new lens and several shifts in priorities.