The End of Auto Insurance By Denise Garth The greatest threat may be auto insurers’ continued 100-plus-year-old view of auto insurance as a policy transaction.
'Smart Homes'? Not Just Yet By Paul Carroll After years of asking, I finally have an answer about the economic argument for "smart homes" -- just not the answer I wanted.
COVID-19's Once-in-a-Lifetime Opportunity By Alan Walker If insurers innovate aggressively, they have a once-in-a-lifetime opportunity to educate potential buyers on the value of insurance.
Retrenchment on Tech Plans? Not Yet By Mark Breading Many insurers report no changes to their plans, with some reshaping and a few accelerating but very few pausing or retrenching.
3 Ways to Bar Fraud in Roadside Assistance By Andrea Hall Next-generation background check services can run in the background to provide live monitoring of drivers.
Tiktok: Chance of a Lifetime for Insurers By Robin Kiera There is a possibility that Tiktok will replace other networks such as Facebook and Instagram worldwide. But insurers aren't paying attention.
10 Tips For Using Net Promoter Score By Jon Picoult Net Promoter surveys were never meant to be a single query. A second, equally important question should be part of any NPS strategy,
P&C Insurance Is Losing Importance By Chris Burand Careful carriers and unenthusiastic buyers mean that the part of the economy being insured just keeps getting safer. It's time for a rethink.
The Promise of Continuous Underwriting By Bill Deemer Bobby Touran Typically, a risk is underwritten, bound... and forgotten. But new streams of data and automation allow for continuous underwriting.
Convergence and the Insurance Ecosystem By Stephen Applebaum Alan Demers Companies must anticipate the future, innovate beyond their core and transform their capabilities as rapidly as technology allows.
Lemonade's 'Synthetic Agent' Nonsense By Matteo Carbone Desperate for growth, Lemonade produces another howler: A lender receiving a 16% interest rate is presented as a (synthetic) agent.
Auto Insurance in an Existential Crisis By Stephen Applebaum Alan Demers The 125-year-old, $300 billion U.S. auto insurance industry is caught between runaway inflation and strained consumer wallets.