When Culture Can Be a Corporate Cancer By Mark Webb The pressures of the competitive world and investor expectations can produce a tumor that regulators have been unable to excise.
10 Reasons Why Founders Fail By Amy Radin There are 100 things a founder must get right for his company to succeed, and if he only gets 99 of them right he is likely to fail.
How to Master the ABCs of Innovation By Chunka Mui Too few companies are being innovative about how they innovate. They are buying fish, not learning how to fish.
When Workplace Safety Is Core... By Ronn Lehmann Sally Spencer-Thomas ... the focus goes beyond preventing physical issues and includes supporting employees' emotional well-being.
2017 Priorities for Innovation, Automation By Michael de Waal In 2016, our entire industry went from one that was slow to adopt emerging technologies to one that is well on its way toward digital transformation.
Insurance is Not a Commodity? Hmmm By Mike Manes We service professionals all too often tend to define our business model in terms of products and services offered rather than clients served.
How to Lead Change in an Organization By William Freitag No matter how we motivate people, and no matter how organized we are, our change efforts will suffer if we don’t accept human emotion.
5 Questions to Ask on Capabilities By Maria Ferrante-Schepis Over and over again, we’ve seen companies focus on the optics of innovation, not the hard work that achieves real innovation.
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).