Implications of Our Aging Population By Benno Keller Christian Hott Insurers must adapt to a world of slow growth and low interest rates in the longer term, while changing their product mix.
Let’s Sponsor a Free Online RMI Course By Tony Canas The industry faces a talent crisis, and the flow of students from RMI programs at universities won't fill the need. Let's be creative.
Women in Business: the Network Paradox By Sheryl Medeiros We assume that, if it’s the male network that creates an advantage, we should include women in that network on an equal basis. Wrong answer.
Are You Innovating in the Dark? By Girish Joshi Beware of those commoditized insights and research reports that may distract you from doing genuine innovation.
How to Create an Emotional Connection By Shahzadi Jehangir We know when we are being sold to, and we recognize the passion of brands that are trying to do things for the greater good.
A 4-Step Plan on Personal Development By Susan Crowe You may actually find yourself a step behind if you don’t take advantage of professional development opportunities.
What Is the Right Innovation Process? By Robert Baldock To kick-start innovation, understand the frustrations that customers experience in their dealings with you – and competitors.
How to Avoid Being Bit By Paul Laughlin There is a sense of complacency about GDPR, but the importance and the time needed to adapt mean that leaders must focus now.
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).