A Lesson From a Serial Innovator By Shahzadi Jehangir We get too focused on the technology. Disruptive innovation comes from the strategy that uses technology, not the technology itself.
The Environment for M&A in Insurance By John Marra Drivers are Asian buyers interested in the U.S. and insurers expanding into technology, asset management and ancillary businesses.
The Secret to Changing Human Behavior By Shahzadi Jehangir Research has led to a profound shift in how we understand human thought and behavior. The secret to change: Unite an idea with an emotion.
'It’s the Customer Experience, Stupid' By William Freitag We are increasingly living in an experience-driven culture as opposed to a possessions-focused culture. That means a new customer journey.
Why Your Innovation Lab Is D.O.A. By Amy Radin Too many innovation centers are established with good intentions and high hopes, yet run into a common set of seven failure points.
Getting Culture Right: It Starts at the Top By Sheryl Medeiros Sexual harassment has become a major problem in the workplace. There is a solution. It's tough, and it takes leadership, but it works.
Are Portfolios Taking Too Much Risk? By Brock Meeks Most portfolio managers said they were confident of their ability to meet their long-term liabilities; however, they weren’t all that confident in their peers.
How to Avoid Being Bit By Paul Laughlin What may seem to be simply a clarification of language to a compliance expert may have major implications for company data models and storage.
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).