Leadership

As George Bernard Shaw stated so correctly, “The problem with communication is the illusion that it has occurred.”

If we can escape the focus on incremental innovation, computing pioneer Alan Kay says, we can gain “unbelievable leverage on the universe.”

This should be the most innovative decade in history, and must be if we’re going to avoid a Mad Max dystopia in favor of a Star Trek future.

Change has arrived in the insurance industry, and it has decided to stay a while and get comfortable. Leaders must adapt--constantly.

The first large carrier to figure out how to turn its call centers into talent mines will have a major competitive advantage in the talent wars.

We get too focused on the technology. Disruptive innovation comes from the strategy that uses technology, not the technology itself.

Drivers are Asian buyers interested in the U.S. and insurers expanding into technology, asset management and ancillary businesses.

Research has led to a profound shift in how we understand human thought and behavior. The secret to change: Unite an idea with an emotion.