Leadership

We all know that change can bring painful challenges. Here are steps that insurers can take to stay on course.

To sell an idea to stakeholders, buyers and users, we not only have to change what they think but how they think.

It's the perfect postcard moment that shows how the world works differently now and values things differently now.

...Now what? According to a study at Harvard University, nearly 24% of those between ages 55 and 74 were working in the gig economy.

Emotional and mental health issues should not be treated exclusively as a performance matter, but typically are.

The idea of insurance coverage porn may be new, so let me explain. I define it as creating a fanatic view of insurance coverage.

Surveys and questionnaires do a poor job of accounting for the emotional considerations that drive customer behavior.

"Marketing is feckless/Everything is "pay less"/Payment is money-less;/Is the value worth less?"