Leadership

Cultivating a deep understanding of customers’ needs and desires should be the first step any insurer takes in its digital transformation.

A constant process of internal creative destruction is required to avoid becoming the victim of an external, competing creative force.

About 6% experience severe Seasonal Affective Disorder (SAD) and as many as 20% may experience a milder form of the disorder.

What is it called when someone—other than a millennial—feels the need to explain who millennials are? Boomer-splaining?

Old companies that don’t get disrupted are excellent at defining their purpose as something deeper than just the product they originally sold.

Here are four ways to foster continuous education, helping your staff be more productive and eager to try new things.

These have less to do with dieting and flossing and more with promoting productivity and providing excellent service at liability insurers.

How well are we, as leaders, prepared to lead change? Is there anything we can do to better acknowledge the risks and rewards of change?