Jim Leftwich

Once considered the best way to do business, the spreadsheet is now being reevaluated on whether it is the right tool for the job.

Replacing retiring knowledge workers will require upgrading dated technologies to attract modern skills and the loyalty inherent in apprenticeships.

IT customers want a “Dog Whisperer” to reassure them that "It’s not the dog’s fault; the humans need to adapt better to the dog's needs."

The argument, “we are not in a financial position to prioritize,” is irrelevant to the discussion of digital technology investments.

Although smaller carriers may not have the desired resources, they can move faster than larger organizations on certain initiatives.

Without modern technologies, you can’t court the best possible talent -- and you will see your bench strength continue to weaken.

A good customer relationship management (CRM) system makes it possible to “keep it personal” while providing superior service.

In an environment full of startups, software incubators and service accelerators, small to medium-sized insurers must work even harder to keep up.

Public risk-sharing pools have been a great success, but to continue they need to adopt an aggressive mindset, driven by technology.

In these disruptive times, small- to medium-sized insurers that want to remain relevant must -- and can -- heed the call of innovation.