Leadership

If too many people are unable to adapt quickly to rapid change, they will push back and create upheaval.

If you think customer focus is enough, please stop, put your smartphone down and back away from the table.

Research into 2,500 large corporate failures found that many big decisions are doomed as soon as they come off the drawing board.

It is crucial to seize that window because, culturally, the newcomer has credibility and deference not usually afforded to existing employees.

What is surprising is that few insurance firms have put policies and practices in place to accommodate today’s retirement reality.

"We cannot be overly dependent on what we have done in the past to make decisions about the future."

After a wave of of de-mutualizations two-plus decades ago in a number of developed countries, mutuals are making a comeback.

Negotiation doesn't necessarily need to involve a “winner” and a “loser.” It's possible for both parties to walk away a winner.