Leadership

HR is a profession living in the 1980s but trying to operate in a a business environment of the 2020s, or thereabouts.

Each generation provides different skills in the workplace. This infographic explores how to build the right mix.

Departments fight over who owns the customer experience -- or who doesn't. This has to stop. Some individual needs to take ownership.

Customer insight work is, by nature, exploratory and innovative, and it requires a flexibility and level of risk that run counter to IT processes.

Momentum should pick up from small to medium-sized companies, as they are focused on building much-needed scale and complying with regulation.

Skillsets for innovation may be missing: The insurance industry generally does not know how to prototype or pilot.

As we focus on a world of data and analytics, we have to accept that this has the potential to create the collapse of organizational hierarchy.

If major cities are hit by shortages in key areas, the world could be plunged into one of the worst recessions it has ever seen.