Leadership

Marketing automation systems show a lack of integration of customer insight. This is such a missed opportunity.

The second edition of the Oxford English Dictionary contains 171,476 words in current use. Here are the 26 most important for businesses.

Success is simple. Just give your consumers the experience they want, through personalization and data analytics.

77% of customers are willing to provide usage and behavior data in exchange for lower premiums or tailored coverage recommendations.

With diligence and imagination, the U.K. insurance industry can use Brexit to secure its future and maintain preeminence as a leader.

70% of those who die by suicide tell someone or give warning signs -- and full-time workers spend 47 hours a week at work.

There has been quite some debate within the coaching community about the need to improve methods of measuring effectiveness.

For all the intellectual support we give diversity and inclusion, we still haven’t found a way to confront the biases each one of us has.