Leadership

Insurers must move beyond the numbers and look at how to bring the two cultures together.

We expect leaders to be like Napoleon, crafting brilliant strategies while looking regal on horseback. But there is a better way.

Many people fall victim to fear or slick salesmanship to be convinced of the need to purchase some kind of special insurance coverage.

Many in the C-suite privately question the value of customer experience differentiation, unsure of the financial return it really delivers.

Think speed! You're in a relay race. Moving parts of a partner organization to the start line is often easier than moving everyone at once.

Staffing has more options than in years past, with more data, analytics and research agencies, consultancies and contractors.

The Consumer Bill of Rights is based on the simple premise that agents, wholesalers and companies should place the consumer’s interests first.

Whatever lines of insurance you sell, there’s just one policy for company longevity: a strong leadership pipeline.