We've been talking about the topic for many years now. Aren't we done yet? Can't we move on? In fact, we are just about done -- almost all insurance operations have incorporated digital technology.
Why do you buy a product or pay for a service? What motivates your customers to say “yes” to what you are offering?
Change interferes with the culture, behavior and mindset of employees, so, to implement change successfully, you have to manage resistance.
The greats of leadership have a persuasion style that allows them to sell their ideas and inspire people to follow their vision.
Transformation is difficult. But some have succeeded throughout the length and breadth of their organization. What is the secret?