How to Build a Fail-Fast Culture By Mary Lyons Building a fail-fast culture in a slow-moving company in an industry full of tradition is hard, but some principles can guide you through the transition.
Selling to Millennials Is Easy! By Nikole McMyler There is actually a simple method for selling to millennials. Let's call it “McMyler’s Equations of Millennial Mathematics.”
Communicate, Communicate By Rob McIsaac Carriers face a challenge -- or an opportunity -- to rethink the form and frequency with which they communicate with customers.
If Growing Gets Tough, Tough Get Growing By Jeffrey Hesse Companies understand that they need to change to keep growing, but many don't first make sure they have the talent to fulfill their strategies.
Top 10 Insurance Trends in 2016 By Gwenn Bézard As this infographic shows, in 2016 insurers will juggle priorities: modernizing systems, maintaining profitability and accelerating transformation.
Wanted By Amy Radin The CMO must anticipate the expectations of the connected consumer, master an accelerating digital learning curve -- and much, much more.
2016 Latin America Insurance Outlook By Shaun Crawford The outlook for Latin America looks bright for this year because of the rollout of new products and new distribution strategies.
3 Ways to Boost Trust in Your Brand By Dax Craig To gain consumers' trust -- a huge challenge for insurers -- you must abandon the "black box" approach and become transparent.
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.
6 Words to Focus Your AI Innovation Strategy By Chunka Mui Is it time for insurers to go big on ChatGPT? The short answer is no. The right approach is: Think Big, Start Small and Learn Fast.