Are Our Working Patterns Outdated? By Carol Sladek The 9-to-5 routine creates problems for many couples with children; here are a host of ways to adapt and keep talented employees.
Ideas Transforming Developing World By John Minor Until recently, most attempts to help the developing world were based around charities and aid. Now, innovation is surfacing.
How Diversity Can Stoke Innovation By Lorraine Stomski Workforce diversity can drive innovation, as alternative perspectives lead to new approaches -- but you must sustain the diversity.
Checklist for Improving Consumer Experience By Francis Dion Here’s a quick checklist of things CIOs can focus on today to start improving the consumer experience.
Are You Still Selling Newspapers? By Mike Manes Some of us still like walking to the curb at 5 in the morning to get our newspaper -- but we aren't the future. Stop focusing on us.
CEOs Expect More From Finance Function By Martyn vanWensveen Insurance CEOs think it’s time for their finance function to shine. But many have deep misgivings about whether it's ready to deliver real value.
How to Communicate Following a Suicide By Bob VandePol Don't avoid talking about the suicide, even though it's uncomfortable. Do shape the communication in a life-giving way.
Another Reason to Ax Performance Ratings By Noma Bruton Killing the hated, expensive performance ratings will not only boost performance but will enhance employees' mental health.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.