A Word With Shefi: Polyakov at Livegenic By Shefi Ben Hutta The CEO of Livegenic says the industry is too slow to adopt innovations -- but that creates opportunities for those nimble enough to seize them.
Keep Your Eye on the Fourth P By Denise Garth Marketing's fourth P (place) is becoming key. Customers want to buy anywhere, putting new demands on distribution networks.
2 Heads Are Better Than 1, Right? By Dean Harring Bringing more people into a decision can help -- or hurt. Groups may not only fail to correct individual biases but may amplify them.
A Word With Shefi: Boobier at IBM By Shefi Ben Hutta IBM's insurance analytics executive says big data can identify correlations that will even help us identify the dreaded "unknown unknowns."
A Word With Shefi: Kerridge at Hiscox By Shefi Ben Hutta The head of Hiscox Direct says the UK is five years ahead of the U.S. in small business insurance, largely because of online offerings.
3 Game Changers -- and How to Survive By Jeff Pettegrew A new approach to leadership is required to address the three game changers: data collection, bot-sourcing and autonomous vehicles.
Hope on Depression in the Workplace By Candice Porter Depression devastates nearly one adult in 10 and costs 200 million lost workdays a year. With two simple steps, employers can help -- a lot.
How Insurance Helps End Hunger, Poverty By Michael Morrissey Remarks delivered at a UN summit explain how insurance provides protection from the unique set of risks faced by the world’s poor.
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.
6 Words to Focus Your AI Innovation Strategy By Chunka Mui Is it time for insurers to go big on ChatGPT? The short answer is no. The right approach is: Think Big, Start Small and Learn Fast.
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).