A Word With Shefi: Applebaum at ISG By Shefi Ben Hutta Stephen Applebaum underscores the need to "leapfrog current incremental innovation around connected vehicle and data technology."
Are Softer Skills for Analysts Neglected? By Paul Laughlin Ever since Google made “data scientist” the sexy job title for the decade, suppliers and users have obsessed over analysts' technical skills.
Broad Array of Roles for Disability Coverage By John Nichols Advisers focus on protecting personal income, but disability insurance can play a role with key employees, loans, divorces and more.
A Word With Shefi: Carbone at Bain By Shefi Ben Hutta He raves about the potential of the Internet of Things but cautions that innovators need deep insurance knowledge to take advantage.
Returning Insurance to Its 19th Century Roots By Howard Kunreuther Insurers should once again require those at risk to undertake cost-effective loss-reduction measures. Back to our roots!
The Gig Economy Is Alive and Growing By Neil Howe Although some dismiss the gig economy as a fad, a hard look at the numbers shows it's both large and growing, with profound implications.
Top 10 Ways to Spook Policyholders By Jon Picoult As long as policyholders don't like or trust carriers and agents, we need to stop giving customers tricks and start offering treats.
A Better Question for Evaluating Tech By Karen Furtado Most ask "why" or "why not" to incorporate new technologies into products. Shift the question to "how," and you'll make better choices.
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.
6 Words to Focus Your AI Innovation Strategy By Chunka Mui Is it time for insurers to go big on ChatGPT? The short answer is no. The right approach is: Think Big, Start Small and Learn Fast.
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).