Reducing Substance Use in the Workplace By Candice Porter Early intervention and prevention programs can be key, and coworkers are in an ideal position to spot substance abuse.
3 Skills Needed for Customer Insight By Paul Laughlin Generating (and acting on) customer insight requires skills in prioritization, in getting buy-in and in presenting results.
What Baseball Can Teach on Talent By Todd DeStefano Vicki Fendley Edward Thomas Drawing on lessons from baseball, insurers can effectively recruit, train and develop talent.
Amazon Prepares for Zombie Apocalypse By Jon Picoult Want to strengthen your customer relationships? Go beyond legally required disclosures. Communicate in a clear and forthright way.
Dear Founders: Are You Listening? Founders: Here is a framework for when and how to talk to users about your innovations. You can't just wait for your turn to talk.
Insurance M&A: Just Beginning By Gregory Galeaz John Marra Foreign investment – especially from Japan and China – will fuel U.S. deals activity for the foreseeable future.
Are You Fit Enough for Growth? By Bruce Brodie The math on growth doesn’t work unless you find ways to spend less in unimportant areas and allocate those savings to more important ones.
Union Pacific Leads on Suicide Prevention By Mark Jones Union Pacific Railroad sponsored a company-wide suicide awareness program and touched nearly 10,000 employees in one day.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.