Leadership

The benefit: Managers are getting a first-hand look at what it’s like to be on the front-line, suffering from problems they will now fix.

Letting drivers ask for tips messes with a customer experience that has been magical. That is a risky proposition even for Uber.

Using a portfolio approach, insurers must start facing up to the difficult decisions that must be made about their underperforming assets.

Digitally driven change is becoming as critical an issue to most companies as finance, but boards aren't prepared.

Tragedy can beget additional tragedies. How leaders respond after death by suicide is critical to stopping that negative momentum.

Research into 2,500 major failures finds that many big decisions are doomed even before they come off the drawing board. Why?

When talking about suicide, test language by substituting the word “cancer” for the word “suicide.”

There are four distribution models to consider: lead generation, agency/brokerage, managing general agency and carrier.