Hope on Depression in the Workplace By Candice Porter Depression devastates nearly one adult in 10 and costs 200 million lost workdays a year. With two simple steps, employers can help -- a lot.
How Insurance Helps End Hunger, Poverty By Michael Morrissey Remarks delivered at a UN summit explain how insurance provides protection from the unique set of risks faced by the world’s poor.
Is Your Organization Open to New Ideas? By Deb Smallwood Truly? Many organizations unintentionally put up roadblocks to new ideas. Five questions will help you make a realistic assessment.
How to Juggle the Present and Future By Barry Rabkin Policies can last decades, so insurers have to juggle the expectations of current clients with those of tech-savvy prospects.
Dead Reckoning and Board Risk By Peadar Duffy Boards manage risk much as sailors used to navigate, through clumsy "dead reckoning." Huge benefits come from more precision.
Are We Listening to Our Customers? By Vidyesh Khanolkar No, we aren't. And the lack of listening by insurers creates two particular problems with pricing and two issues with service.
5 Key Steps for Succession Planning By Kevin Dougherty Many owners focus on the financial aspects of succession, but it's also crucial to take a disciplined approach to the human component.
The Most Effective Insurance Policy By Nancy Moorhouse The best insurance policy a business can buy requires an unusual focus on values and commitment to loyalty from the top down.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.