5 Ways Insurance Supports the Economy Insurance helps the economy function by removing the paralyzing fear of adverse incidents -- and that's just the beginning.
Training Millennials: Just Add Toppings By Justin Peters They start with a good base, but they're like vanilla ice cream. Here are four ways to add some pizzazz and speed their development.
New Year, New Job? Get the Right Support On-boarding coaches can play a major role in helping new hires settle in -- and avoid the huge costs of recruiting replacements.
Shifts in Strategy: Making Sense of 2015 For the first time in six years of research, SMA is finding significant shifts in strategic investments -- and a gap between leaders and laggards.
Small Steps Drive Significant Change Too many leaders make the natural assumption that big change requires big steps. Small steps can be more sustainable and effective.
How Literature and the NFL Shed Light on Innovation We need more Bill Belichick, less John Harbaugh; more Longfellow, less Poe.
The 1 Resolution for Insurers in 2015 By Tony Boobier Corporate New Year's resolutions are the same, year after year, just as they are for individuals. Here is how to be different in 2015.
How to Organize the Insight Function By Paul Laughlin Centralizing the capabilities devoted to customer insight can produce efficiency but also carries four important risks that must be addressed.
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.
6 Words to Focus Your AI Innovation Strategy By Chunka Mui Is it time for insurers to go big on ChatGPT? The short answer is no. The right approach is: Think Big, Start Small and Learn Fast.
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).