Customer Experience

Simply having an online payment option does not mean your organization is automatically providing a positive user experience.

Digital transformations that would have taken three to five years are now happening in under six months.

While the pandemic has accelerated the world's move toward digital, this list of trends explains what comes next.

For every line of business across P&C, there are compelling reasons to expand distribution beyond the tried and true channels.

Automation, analytics and the right ecosystem of partners can drive up customer satisfaction and let carriers grow in these chaotic times.

How to attract and service customers 100% digitally (during and after the pandemic)

Why do so many insurance companies fail to deliver on their customer-centric objectives? It almost always boils down to inaccurate data.

Protection products will increasingly have to be dynamic, meeting the needs of each individual as preferences and life circumstances change.