Customer Experience

Customers need constant reassurance that things will be explained, the next steps will be clear and the company is there for them.

American consumers prefer to pay bills online, but, for the businesses, it’s not quite as easy. Here's some advice.

Insurance companies need to focus on the feelings and emotions of consumers and not just working on statistics.

Ayan Sarkar, Global Head of Insurance for Salesforce, talks about the launch of a series of insurance-focused solutions and services.

The healthcare economy is like the Hindenburg approaching Lakehurst in a thunderstorm. What will set it off? A rebellion of the buyers.

Every effort made by insurers to put themselves in the shoes of the customer will result in better customer experiences.

83% of customers dissatisfied with the way a claim was handled may switch providers. Instant payments can solve the problem.

Essentially, we’ve put the security of travel protection in consumers’ pockets, giving them instant access to coverage tailored for them.