Customer Experience

The race to zero means streamlining the end user experience to ask less and less information when it comes time to file and process claims.

Whether due to legislation or the desire for great customer experience, insurers must make all documents accessible to the blind and partially sighted.

A customer browsing your website likely needs something, and fast. No one casually browses GEICO or Allstate to waste time at work.

The fact is that a better customer experience and lower costs can go hand-in-hand. Here are some strategies.

Companies will again pledge major focus on improving the customer experience, and then -- ready for the bold prediction? -- little will change.

There’s more to customer experience strategy than meets the eye — which is why a single, simple phrase can mean trouble for any business.|

Here are three tips that insurers can use to build meaningful relationships with customers via text messaging.|

In a word, no. Interest and application in personal lines are still strong because of UI and AI. But some scenarios are good news/bad news.