Customer Experience

Insurers need a single source of truth on opt-ins and opt-outs across the enterprise to solidify the relationship with the customer.

In the increasingly digital world, providing a rich set of communications options is important for improving experiences.

For the insurance industry, meeting increased customer demands with excellent service requires the right combination of technology and training.

The customer experience team has the most insight into the challenges that customers face and that the product could solve.

Insurers must examine customer pain points and life changes and accelerate digital adoption.

Journey mapping alone cannot create an engaging customer experience but is a powerful tool as part of a larger strategy.

According to a survey, insurers are 50% behind consumer demand for service via online chat and 25% behind on service via website.

People routinely consume TED talks online and love them -- because they don’t bear any resemblance to boring, low-energy Zoom presentations.