Customer Experience

Tech companies have mastered digital communication because they have always sold products and services to customers remotely.

Developing products around new customer priorities, and reaching new demographics in need, are key to keeping the industry relevant.

Companies talk about improving customer experience but focus too much on saving money. Customer process automation does both.

In a business defined by relationships, connecting well on a virtual basis will be more than a change — it will be a requirement.

How can we reinvent the customer experience when insurance's insular language limits our ability to entertain outside perspectives?

Newly enfranchised consumers want to stay empowered, and chatbots have been around for a while, so could this be their moment?

Studies of how the public perceives the pandemic's risks can help insurers understand consumer mindsets and needs.

Insurance providers are better-positioned than ever to meet consumers in the market exactly when they want to be approached.