Customer Experience

Companies talk about improving customer experience but focus too much on saving money. Customer process automation does both.

In a business defined by relationships, connecting well on a virtual basis will be more than a change — it will be a requirement.

How can we reinvent the customer experience when insurance's insular language limits our ability to entertain outside perspectives?

Newly enfranchised consumers want to stay empowered, and chatbots have been around for a while, so could this be their moment?

Studies of how the public perceives the pandemic's risks can help insurers understand consumer mindsets and needs.

Insurance providers are better-positioned than ever to meet consumers in the market exactly when they want to be approached.

The solution for 2021? Reframing digital transformation as an iterative process as opposed to a one-off, wholesale solution.

Customer experience and personalization are now only second and third to price when it comes to why people might switch insurers.