Customer Experience

Messaging and platforms, business texting, chatbots, voice and even augmented reality can help customers--while cutting costs.

With the sudden shift to remote-only interactions, insurers can no longer dictate the speed of their transformations.

The pandemic and the response to it have highlighted significant gaps in industry offerings that are yet to be resolved.

Online shopping has actually risen during the pandemic, and customers are more responsive to inquiries.

The race to zero means streamlining the end user experience to ask less and less information when it comes time to file and process claims.

Whether due to legislation or the desire for great customer experience, insurers must make all documents accessible to the blind and partially sighted.

A customer browsing your website likely needs something, and fast. No one casually browses GEICO or Allstate to waste time at work.

The fact is that a better customer experience and lower costs can go hand-in-hand. Here are some strategies.