Customer Experience

Brokers and agents must keep up, constantly looking for ways to interact in the ways that digitally savvy consumers want to interact.

Have digital advancements truly transformed the experience for customers shopping for insurance?

As insurers use technology to reduce the human contacts required to bind policies, they can still enhance their relationship-building abilities.

By automating the mundane pieces of claims management, AI opens the door for a new model of “scalable compassion.”

Meeting modern consumer expectations is a business imperative; exceeding them is how insurers can stay relevant and competitive.

The future of insurance is not going to be about making buying insurance fun; it will be about making insurance disappear.

No right-minded business sets out to spook its customers. But that’s inevitable when companies lose sight of what’s important.

How do you make sure customers are truly the focus of your business during every touchpoint with your brand?