Customer Experience

Insurance companies need to focus on the feelings and emotions of consumers and not just working on statistics.

Ayan Sarkar, Global Head of Insurance for Salesforce, talks about the launch of a series of insurance-focused solutions and services.

The healthcare economy is like the Hindenburg approaching Lakehurst in a thunderstorm. What will set it off? A rebellion of the buyers.

Every effort made by insurers to put themselves in the shoes of the customer will result in better customer experiences.

83% of customers dissatisfied with the way a claim was handled may switch providers. Instant payments can solve the problem.

Essentially, we’ve put the security of travel protection in consumers’ pockets, giving them instant access to coverage tailored for them.

Like McDonald's, many insurance companies can implement a point-of-sale upselling strategy to increase market penetration.

Every customer now expects organizations to have a single, unified view of their relationship that includes all their interactions.