Customer Experience

Knowing which technologies to use and how to use them will improve customer satisfaction, retention and growth.

The industry recently perked up its ears and started investing in technologies that other industries have leveraged for years. Why now?

With chatbots poised to play an ever greater role, several important questions remain for insurance companies.

Application programming interface (API) protocols let agencies' software seamlessly move data and tasks from one step of a process to the next.

While 2018 saw many legacy carriers conduct pilots on improving the customer experience, it is imperative for the rest to act now.

Customers and distributors now expect instant gratification in day-to-day insurance transactions.

Insurers must rethink how they attract and retain customers as purchasing habits evolve.

Insurers' favorite customers are those who haven’t had any claims for years -- hardly a recipe for building a service culture.