Customer Experience

The insurtech industry must get away from the misguided premise that what consumers want and need is fast, easy and cheap.

Millennials value insurance but require tailored products, tools and processes that connect with how they live and consume today.

A Watermark study vividly illustrates the financial benefit of a great customer experience – for insurers, in particular.

The amount of low-hanging fruit with few costs and high impact for both the customer experience and optimized operations is incredible.

Choosing the right policy handling application may unlock significant value; the wrong one may impose a strategic constraint for years.

While millennials may appear to be a poor target for insurers today, their fortunes will change over the next 10 years.

Knowing which technologies to use and how to use them will improve customer satisfaction, retention and growth.

The industry recently perked up its ears and started investing in technologies that other industries have leveraged for years. Why now?